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Pearson Process Improvement Analyst-Remote in Anderson, Indiana

Process Improvement Analyst-Remote - ( 2101292 )


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Summary (This rolecan be remote for specific locations/states listed below)

The primary purpose of the Process Improvement Analystis to analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of moderately complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with moderate latitude for discretion. Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results. Design or create moderately complex process improvement functions and/or tools for all of Pearson Online Learning Services.


Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

  • Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations

  • Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieve expected benefits

  • Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets

  • Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions

  • Research and evaluate opportunities related to process flow variance deficiencies

  • Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance

  • Leverage best practices gained through process improvement activities to other activities which would benefit from implementation

  • Analyze, define, and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

  • Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements

  • Ensure the implementation of new and enhanced processes

  • Ensure business unit awareness of POLS products, services, policies and procedures

  • Identify and assess business strategies and opportunities; develop appropriate analytical approaches

  • Full understanding of life-cycle project management

  • Provide subject matter expertise and assist leading project teams

  • Risk, Issue and Change management

  • Collaborate with internal business partners to facilitate, design, and create enterprise level tools required for internal solutions using existing platforms such as SharePoint, PowerApps, and other Office 365 solutions.

  • Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.



  • 4-year degree from an accredited institution and/or equivalent experience

  • Lean Six Sigma certification (L-6S) or the equivalent combination of training, education, and experience

  • Knowledge in and experience with Microsoft O365 suite (Word, Excel, Access, PowerPoint, SharePoint, Forms, OneNote, PowerApps, PowerFlow, and Vizio) and basic understanding of HTML, CSS, JSON

  • Experience with implementing SharePoint based design and workflows preferred

  • Working knowledge of process mapping/modeling and business process reengineering

  • Experience in leading teams in business process improvement initiatives

  • Ability to utilize data to improve process and gain efficiency.

  • Completes work with a limited degree of supervision.

  • Knowledge of project management concepts, tools and activities, including Smartsheet, MS Office, requirements analysis and facilitation.

  • Proven ability to manage complex large-scale projects under significant constraints.

  • Strong analytical and problem-solving skills.

  • Strong organizational and time management skills. Ability to work independently and efficiently in a fast-paced environment.

  • Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization

  • Experience in leading teams in business process improvement initiatives

  • Effective skill communicating with all levels within an organization

  • Effective skill exercising initiative and using good judgment to make sound decisions

  • Effective research, analytical, and problem-solving skills

  • Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

  • Experience in working effectively with diverse internal and external contacts

  • Effective analytical/quantitative, reconciliation and deductive reasoning skills

  • Advanced verbal and written communication skills

Primary Location : US-FL-Orlando

Other Locations : US-IN-Muncie, US-IL-Elgin, US-IL-River Forest, US-AR-Conroy, US-IL-Normal, US-AZ-Flagstaff, US-IN-Anderson, US-TX-McAllen, US-AZ-Glendale, US-IL-Joliet, US-FL-Miami, US-TX-Laredo, US-IA-Des Moines, US-IL-University Park, US-SC-Florence, US-FL-Daytona, US-IN-South Bend

Work Locations :

US-FL-Orlando-2101 Park Center

2101 Park Center DriveSuite 250


Job : Customer Service

Organization : North America

Employee Status : Regular Employee

Job Type : Standard

Job Level : Team Leader

Shift : Day Job

Job Posting : Jan 31, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2101292