Franciscan Health Computer Operations Support Analyst in Beech Grove, Indiana

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Computer Operations Support Analyst

Data Center OperationsFranciscan Alliance

​​1500 Albany Street Beech Grove, IN 46107

40 Hrs/Wk

Must be able to work Monday through Friday, Days/Evenings/Midnights

Rotates between 7:00am to 3:00pm, 3:00pm to 11:00pm and 11:00pm to 7:00am

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WHAT WE NEED

Computer Operations Gurus

WHO WE ARE LOOKING FOR

The point person for our multi-technology platforms needs to be one of the best listeners in the building. This support analyst has to read between the lines to get to the root of the problem and determine the best path for solution – whether it’s a simple problem that can be handled immediately or something more complex that needs to be moved on to someone else in the support team.

Are you good at evaluating needs and determining the best response? Do you have good customer service skills? Are you organized and efficient? Our IS team could use you!

WHAT YOU WILL DO

  • Monitor network traffic including performance, hardware and networking performance and access.

  • Facilitate back-up of standard and non-standard applications and database servers.

  • Coordinate off-site storage of back-ups in accordance with DR policies.

  • Monitor and respond to all interface alerts. Use tools to triage, troubleshoot, and resolve interface issues. Refer difficult issues to 3rd level support.

  • Monitor application processing by running transactions, evaluating performance and evaluating capacity of such applications.

  • Oversee the status and stability of voice/data circuits. Escalate issues to telecommunications group.

  • Monitor system capacity and resource utilization of systems. Report performance to appropriate group.

  • Remotely configure and support PC peripherals such as printers, scanners, modems, monitors and drives.

  • Provide HelpDesk/Customer Service after hours and as needed to receive, log, triage, resolve and assign logs.

  • Monitor facility mechanical stability. Respond to issues as appropriate.

WHAT IT TAKES TO SUCCEED

  • Perform professional level work.

  • Develop solutions requiring analysis and research.

  • Complete critical work and/or complex projects performed within a broader technical and business context.

  • Define and discern key aspects of problems and develop an integrated solution within a broad technical and business context of significant impact.

WHAT WE'RE LOOKING FOR

High School Diploma/ GED Required

0-1 Years Experience

License(s):

Certification(s):

Travel:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Nearest Major Market:IndianapolisJob Segment:Information Technology, Telecommunications, Help Desk, Telecom, Data Center, Technology

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