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Therma-Tru Doors Associate Technical Analyst in Butler, Indiana

Company Name

Therma-Tru

Overview

ABOUT THE JOB

In this role you willreview, analyze, and evaluate systems requirements based on the needs of a business user. Translate user requirements into technical specifications. Participate in the delivery of IT systems as a member of the IT Service Desk, and occasion project teams. Perform a variety of tasks under limited supervision. A certain degree of creativity is expected.

Responsibilities

YOUR ROLE:

  • Participates as a member of the IT Service Desk to maintain, analyze, and correct detected issues, and work with end users on a variety of items

  • Performs system testing to analyze results and perform error detection, and validation

  • Provide after-hours support service as part of an IT Service Desk on-call rotation

  • Develop appropriate knowledgebase articles, system configuration procedures, and end-user reference documentation as required

  • Maintain technical knowledge and skills as it relates to the company’s technologies

  • Working knowledge of the company’s security, controls, backup and business recovery capabilities

  • Relies on instructions and pre-established guidelines and schedules to perform the functions of the job, working under immediate supervision

  • Expected to seek guidance from others when needed, as well as provide feedback to help improve processes within the team or company

  • Responsible for own work as directed

  • Less than 10% travel required

Qualifications

BASIC QUALIFICATIONS:

  • 2 - 7 years of corporate business experience

  • Business partnering skills, understanding of Manufacturing operations

  • Outstanding communication and relationship building skills

  • Ability to work effectively in a team and process-based environment

PREFERRED QUALIFICATIONS:

  • Strong and positive customer service attitude

  • Desire to become a “technical expert” in one or more technology platforms

  • Understanding of a manufacturing environment

  • Proven applied learning skills

  • Ability to solve problems and make decisions where necessary

  • Good communication and relationship building skills

  • Good planning and organizing capabilities

  • Ability to work effectively in a team and process-based environment

BENEFITS

  • All the Insurance coverage you’d expect like medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401Kall effective on your date of hire, and a bonus program

  • Scholarship program for children of employees

  • Annual merit and incentive programs

  • Charitable gift matching

  • Adoption Assistance

EMPLOYEE PERKS

  • Culture committed to work-life balance

  • Programs in place to support professional development and career growth

  • Associate Purchase Program on All Fortune Brands Products

  • Wear your jeans to work!

  • The opportunity to work for company that supports sustainability and uses recycled materials to produce their products!

Fortune Brands Doors & Security (Master Lock/Therma-Tru Doors) is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. Fortune Brands Doors & Security also prohibits harassment of applicants or employees based on any of these protected categories.

Candidates for positions with Fortune Brands Doors & Security must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.

To all recruitment agencies: Fortune Brands Doors & Security does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, our employees or any other company location. We are not responsible for any fees related to unsolicited resumes/CVs.

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Job ID2020-3577

Positions1

Job LocationsUS-IN-Butler

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