Allegion New Product UX/UI Validation Engineer in Carmel, Indiana

New Product UX/UI Validation Engineer

New Product UX/UI Validation Engineer

Allegion (NYSE: ALLE) helps keep people safe where they live, work and visit. Allegion is pioneering safety as a provider of security solutions for homes and businesses through 23 global brands. Allegion specializes in security around the doorway and beyond: everything from residential and commercial locks, door closers and exit devices, steel doors and frames, to access control and workforce productivity systems. Allegion is a $2 billion business employing more than 7,600 people and offering products in more than 120 countries across the world. As an advocate for better safety around the world, Allegion comprises thought leaders and visionaries who solve customers’ toughest security challenges. We’re progressive, collaborative, expert and forthright in all that we do. We’re looking for talented people to advance their careers and grow alongside our business. We invite you to connect with us today.

The New Product UX/UI Validation Engineer position will define, plan, and lead customer experience-based testing of new Allegion products and services. This position will interact directly with New Product Development engineering and our Call Center teams to launch new products with robust features that are easily understood, implemented, and adopted by our customers. As a core NPD project team member, you will influence early product design, customer-facing documentation, product processes, and information from concept through prototyping and actual end user application. Customer Experience issues or areas identified for improvement will be escalated to the project team for consideration. Finally, the NPD UX/UI Validation Engineer will promote product/service changes that will make the lives of Allegion customers easier.

Principal Responsibilities:

  • Drive simple and intuitive product experiences that improve adoption of Allegion products.

  • Promote design guidelines UX/UI best practices and standards throughout our products, applications, and website interfaces.

  • Drive harmonized features across products so that Allegion products work better together.

  • Identify the needs of Allegion users and improve on existing features and experiences.

  • Proactively participate as a core member on new product development teams to envision and anticipate customer concerns and to validate and focus on the real Customer Experience.

  • Datamining and consultations with customers and marketing associates to uncover and baseline attributes of similar products currently offered, with the goal of identifying Customer experience improvement opportunities in each new product offering.

  • Work closely with team members to effectively communicate witnessed and anticipated Customer interface and experience based concerns and drive expectations into our new product offerings.

  • Perform early prototype product and system validations and use case scenario testing to discover, manage, and avoid field problems.

  • Work closely with project teams, business stake holders and external vendors or contracted sources to define actions, budget, and schedule for customer validations.

  • Lead early prototype (alpha) field testing of new product samples to witness and capture the installer and user experiences to provide detailed reporting to the project for validation issues.

  • Develop and deliver product launch training materials to fully describe new products, provide anticipated customer questions, solutions, and to ensure the Call Center support and Field Specialist Support teams are knowledgeable and ready to support.

  • Ability to effectively work with remote and international teams.

  • Stay technically current with a user understanding of:

  • Bluetooth and Wi-Fi wireless communication methods, features and requirements

  • Embedded controller product implementations and limitations

  • Access Control Concepts

  • Internet of Things

Qualifications:

  • Bachelors degree in Computer Engineering, Electrical Engineering, Electrical Engineering Technology, Software, or similar field

  • 5 years’ experience combination working with:

  • Implementation and use of consumer electronic devices

  • Mobile application use cases and User Interface standards

  • Bluetooth product connectivity and use

  • Experience in Access Control and Electronic Security Industry

  • Experience with W-Fi connectivity and embedded device communication-

  • Excellent verbal, written and computer skills

  • Ability to clearly communicate complex solutions in ways the customer will understand and be able to successfully use

  • Customer visionary with empathy and effective communication of the customer experience to the technical development team

  • Mobile device (phone) operation, mobile applications use and trends

  • Must be computer literate and comfortable working with Microsoft Office Applications

  • Experience using wireless communication in multi-device environments

  • Possesses good presentation skills for customer facing communications and business stakeholder product training

  • Travel not to exceed 20%

Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here at mailto:SpecialAssistance_TalentAcquisition@Allegion.com for special accommodation.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer. Privacy Policy at http://www.allegion.com/corp/en/home/privacy-statement.html

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through collaboration.

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who trust-in our protection.

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