Allied Solutions NOC Engineer in Carmel, Indiana
NOC Engineer, Carmel, IN
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Allied Solutions is one of the largest providers of insurance, lending, and marketing products to financial institutions in the country. It is our goal to work with our clients every step of the way, utilizing technology-based solutions that are customized to fit their needs. With more than 4,000 clients nationwide and offices in more than 14 states, we have grown progressively and we've recently exceeded 1,000 employees. If you're a person who thrives in a fast-paced, team-based, diverse environment and you enjoy helping others through personalized service, Allied Solutions could be the perfect fit!
The Network Operations Center (NOC) Engineer performs technical analysis of system issues and outages as they occur across enterprise networks. This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The NOC Engineer is responsible for researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of technologies and their significance to operations. This individual must be able to prioritize remediation of issues with critical uptime requirements. The NOC Engineer may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.Job Duties and Responsibilities:
Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
Document all actions in accordance with standard company policies and procedures
Notify customer and third-party service providers of issues, outages and remediation status
Work with internal and external technical and service teams to create and/or update knowledge base articles
Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
Qualifications: (Education, Experience, Certifications & KSA)
Bachelor’s degree in Computer Information Technology, a related field of study, or equivalent work experience
A minimum of two years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
Knowledge of Microsoft server operating systems and Cisco network devices
Excellent written, verbal and interpersonal skills
Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
Solarwinds administration experience is highly preferred,
Relevant certifications/training (e.g. A+/Net+, MCSE/MCSA, CCNA/CCDP/CCIE, CNE, PMI/PMP, CCSA,etc)
Experience monitoring VMWare clusters in high-availability environments
Broad experience using a variety of monitoring and ticket management tools
Benefits of Joining our Team
We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.