Cummins Inc. IT Support Manager in Columbus, Indiana
IT Support Manager
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right.
Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
This is an exciting opportunity in Columbus, Indiana for an IT Support Manager. Cummins USA is where you can work on industry leading projects.
Your impact will happen in these and other ways:
Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.
Assists in creating and managing the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution.
Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.
Delivers solution design, adhering to standards and leveraging re-use of components.
Assists in creating high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements.
Assists technical and infrastructure groups in understanding the solution design and specifications.
Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.
Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).
Leverages re-usability of component designs to reduce costs and shorten time to deliver solution
Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible.
Assists in the test strategy and execution of master test plan.
Participates in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or ‘runbooks’ used for end-user support.
Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution.
Provides level 3 support for critical issues.
Skills and Experience Required:
System Prototyping - Able to conduct an early sample, model, or pre-release of a product built to test a concept or process or to act as a thing to be replicated or learned from.
Requirements Analysis - Describes how business analysts prioritize and progressively elaborate stakeholder and solution requirements in order to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders.
Solution Assessment & Validation - The ability to understand and assess proposed solutions in order to determine how closely they meet requirements and if they will deliver the desired business outcomes. The ability to understand the organization, and its readiness, to determine what is necessary to transition to the solution.
Solution Design - The activities involved in conceptualizing, defining, architecting, and ultimately designing complex systems.
Solution Construction - Ability to select desired options to make a commercial off-the-shelf (COTS) products, applications, or IT systems function to user specifications. To build a particular application or system for use in a specific way.
Troubleshooting - Able to diagnose and problem solve issues with computer hardware or software components with little or no direction. May require ability to install, configure, or disposition of server or client pc infrastructure and application issues.
Education, Licenses, Certifications
College, university, or equivalent degree in Information Technology, Business or a related subject required.
Intermediate level of relevant work experience required. 3-5 years of experience.
Experience with ITIL framework and Production support principles – Incident management, change management, release management, problem management, knowledge management, Transition to support
Ability to manage multiple vendor resources to manage production support activities
Knowledge of Web Services/API architectures
Ability to use software development tools i.e. rational clear case, GitHub
Cloud orchestration PAAS, AZURE, AWS, DevOps
Understanding of project management methodology i.e. Agile, Waterfall
Ability to use software development tools i.e. IBM rational clear case, GitHub, Eclipse
Familiarity with content management systems is a plus i.e. Drupal
Must be an effective communicator with strong verbal and non-verbal communication skills
Strong analytical, problem solving and troubleshooting skills
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com
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Job SYSTEMS/INFORMATION TECHNOLOGY
Primary Location United States-Indiana-Columbus-US, IN, Columbus, Sears Building
Job Type Experienced - Professional / Office
Recruitment Job Type Professional - Experienced
Job Posting Apr 25, 2018, 4:54:26 PM
Unposting Date Ongoing
Req ID: 180002L1