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Kelly Services Service Delivery Operations Support in Columbus, Indiana

Service Delivery Operations Support, Columbus, Indiana, 47201 (Team working remotely due to covid, until team transitions back into office)

Kelly Services is seeking a Service Delivery Operations Support candidate with ARRIBA experience and proficiency in Office 365. This team focuses on supplier payments and contracts, supplier total spend analysis, top supplier efficiency improvements. Team also manages CBS IT stakeholder IT relationship management through partnership with our Business Unit (BU) IT stakeholders. They are also responsible for IT function delivery to CBS overall customer support excellence initiatives for one of our top clients Columbus, IN.

Length: 11/09/2020 to 12/31/2020 (Contract W2)- (Possibility to extend)

Pay Rate: $20.00/hr. (W2)

Schedule: M-F 8:00 AM – 5:00 PM EST

Interview process: 1 round

Responsibilities for this position will include the following:

  • Using Ariba, managing multiple IT suppliers and Vendors purchases end-to-end.

  • Managing KPI's and performance management to effectively manage service quality with Service owners, Service Reviews etc.

  • Generating and implementing ideas to drive improvement and innovation, in collaboration with our suppliers to benefit the organization.

  • Delivering solutions that optimize processes across multiple functions and technology capabilities with measurable business value.

  • Ability to define processes; organize and manage process automation and enabling technology projects across multiple teams to successful completion.

Position Requirements:

  • Bachelors’ Degree - disciplines in IT related fields are preferred. If a candidate does not have a degree, they certainly need to have relevant working experience in their background.

  • 2 years’ related experience. College graduates with a related IT degree would be ok to consider.

  • Manager is seeking candidates with experience in the following:

  • Service asset and configuration management

  • Request fulfillment – services request fulfillment

  • Service level management

  • Financial acumen

  • Customer focus

  • Proficiency with Office 365 (SharePoint, Teams, Skype) is required.

  • Arriba

  • Previous experience in software development, infrastructure management and cloud-based solutions is preferred.

Apply Today!

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.