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Concentrix Advisor I, Technical Support in Daleville, Indiana

Job Title:

Advisor I, Technical Support

Job Description

Due to COVID 19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the COVID 19 decreases and companies are allowed to resume to their normal business, then at that time the position will move work location to our onsite facility in Daleville, IN location

As part of the Advisor I, Technical Support team you will responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Concentrix Culture

Our culture is made of nine statements that we use as a guiding principle for our everyday business!

We are FANATICAL about our clients & staff

We have HIGH INTEGRITY with exemplary character

We are TENACIOUS in our pursuit of excellence

We value KNOWLEDGE, OPENNESS and TRANSPARENCY

We have CONTRARIAN views on how to run a business

We are BOLD in our decisions

We are DISRUPTIVE in the marketplace

We INVEST in the future

We all CONTRIBUTE and are one Concentrix

Here are some benefits of helping our members achieve financial independence:

Business casual dress attire

Paid Training – you’ll learn all you need to know!

Medical, Dental & Vision Plans available

Paid Time Off (PTO)

401(k) Savings Plans

Competitive Salary

Monthly Performance Incentives

Career Pathing and Advancement Opportunities

Core Responsibilities

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Clarify customer requirements; probe for understanding

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

Essential Functions

Courteous with strong customer service orientation

High School Diploma or Equivalent

6 months Customer Service experience

Dependable with proficient attention to detail

Typing speed of 35 wpm minimum

Ability to work as a team member, as well as independently with minimal supervision

Ability to effectively communicate, both written and verbally

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Familiarity with iOS and/or macOS, or comparable technology, is preferred

Ability to learn including strong problem-solving skills

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an EEO/AA/M/F/Vet/Disability Employee

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Location:

USA Daleville IN - Commerce Dr

Language Requirements:

Time Type:

Mission:

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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