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First Internet Bank Careers in Fishers, Indiana

Overview About the Role: The Systems Analyst at First Internet Bank provides technical support for the Bank’s use of third-party software applications. This is a highly visible position and requires the ability to interact within all departments and levels of management within the organization. The Systems Analyst will be responsible for responding to and resolving application issues and inquiries, application upgrades and configuring applications. They will also work to ensure employees are familiar with and, as warranted by job duties, properly trained on the software’s features and best practices. Responsibilities: * Serve as the in-house product expert for a number of applications with a focus on the commercial lending areas of the Bank * Consult and liaise with stakeholders to gather and confirm business requirements * Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and time impacts, etc. * Interact closely with vendors, information technology personnel, bank management, and regulatory authorities on a variety of issues and projects * Perform testing and troubleshooting of systems/applications * Facilitating testing of new Salesforce functionality roll-outs. Help with test scenarios for enhancements, ensuring functional requirements are met * Collaborate with users and management to assist in proper nCino adoption * Create and update documentation * Create and present user training * Provide daily support to staff by responding to help tickets for issues and questions * Work an expanded and flexible schedule in order to minimize customer impact while completing all assigned tasks * Perform other duties as assigned Qualifications: * 5+ years of banking or related systems experience * Salesforce Administrator or Salesforce Developer certification required * nCino & Tableau experience preferred * Experience with Salesforce Marketing Cloud is a plus, but not required * An understanding of banking applications and relational databases * Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy * Must have strong experience gathering business requirements and documenting processes * Interpersonal skills to interact positively and effectively with team members and all levels of business users and management including the ability to communicate technical information to non-technical people through both written and verbal means * Organizational skills to manage multiple tasks and deadlines * Experience in testing and troubleshooting various software, including writing and executing test plans * Ability to follow through with problem resolution quickly and communicate status throughout resolution cycle * Organizational skills to manage multiple tasks and deadlines * Experience managing projects and driving them to successful completion * Active listener with the ability to think strategically, solve problems and develop solutions * High degree of initiative * Capability of working under limited supervision * Ability to work a flexible schedule Working Conditions / Demands: * Professional office setting. * Primarily sedentary position requiring long periods of time working at a computer. * Must be able to move throughout the office and buildings to obtain or relay information. * Must be able to perform the essential functions of the position with or without reasonable accommodation. # Why First Internet Bank? First Internet Bank is full of talented, imaginative, hardworking folks who enjoy being a part of something meaningful. Our employees come from diverse backgrounds and reflect a blend of proficiencies that help create an effective, dynamic working environment throughout our organization. .......... Our benefits package promotes wellness and growth while supporting the balance of our employee's personal and professional lives. We're committed to our employee's health from day one. Full-time employees and their qualified dependents are eligible for benefits including, but not limited to, Medical, Dental, Vision, Health Savings Account with employer contributions and matching, Flexible Spending Account(s), Critical Illness, and Voluntary Accident Insurance beginning on their first day. Employer-paid benefits including Short-term Disability, Long-term Disability, and Life and AD&D insurance are offered to full-time employees at no cost, with the option add additional Life and AD&D coverage. .......... Full-time employees are eligible for three weeks of paid time off plus ten paid holidays, 401(k) retirement savings with employer matching, tuition reimbursement, business apparel allowance, and paid volunteer time. .......... Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more. Job Location: First Internet Bank of Indiana-Fishers - Fishers, IN Job Category: Information Technology