Kelly Services Customer Processing Specialist in Fishers, Indiana
Kelly Services is currently hiring for a Customer Processing Specialist for Stanley Black and Decker in Fishers, IN. This is a temporary position lasting 2-3 months and is 100% Remote work.
Current Opportunity Details:
3 open positions
Temporary: 2-3 months
Processes customer requests for account termination of both residential and commercial accounts ensuring that all contractual obligations are met.
Duties and Responsibilities
Review Contracts to determine contractual obligations including balance of contract due to early termination and communicates those obligations to customer.
Review account history in order to confirm monitoring status.
Process customer request for cancellation ensuring the termination of billing and monitoring across all Stanley systems.
Assist customers via phone or email with account questions regarding a variety of topics concerning account management
Superior Customer Service Skills, building and maintaining positive business relationships
Clear and concise communications, both verbal and written, excellent follow-up and documentation skills
Problem solving skills, relying on experience and judgment to analyze customer data, plan actions and accomplish goals in a timely fashion.
Exceptional organizational and time management abilities.
Display proficiency in the use of the entire MS-Office Suite of products, and, at a minimum, be able to perform the following: Excel, Outlook, and Word
STANLEY CSS eServices – possess the ability to master the operation of the STANLEY CSS proprietary software, coupled with the desire to teach and train the customer on the use of these essential on-line services.
SBN – ability to master the STANLEY CSS I/T platform from IBS.
Be a positive representative of the company to our customers.
Provide information and assistance via telephone or through e-mail to current and potential customers
Return all customers inquires in a timely manner, striving for one-call resolution with little to no transfers.
Provide customer solutions balanced with sound business decisions that benefit the customer and CSS
Ensure any additions to initial system sales are documented and submitted for contract addendum
Document and maintain compliance according to HIPPA and Protecting Customer Information; escalate to internal leadership if they feel unethical situations arise
Seek ways to retain customers, problems solve, and sell products to drive Customer Loyalty
Promote CSS and all departments within to our customer base, understanding we are a united business
Work cross functionally with departments to best support customers
Perform other duties as assigned by leadership to support office operations and sales growth.
Must have ability and motivation to learn quickly, multi-task and take initiative to perform work accurately and effectively.
Strong team player with ability to work effectively on cross-functional teams.
Must have a positive, customer-focused outlook and have a strong learning orientation.
High School Education or equivalent is required
This position is not recruited by your local branch to be considered please apply or email Tayler at firstname.lastname@example.org.
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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