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Freedom Mortgage IT Technical Business Analyst (Solution Servicing) in Fishers, Indiana

IT Technical Business Analyst (Solution Servicing)

  • Job ID: 9548

  • Functional Area: Servicing

  • Employment Type: Full Time

  • Location: Fishers, IN

  • Department: Default Business Controls

  • Relocation Provided: No

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Position Description:

The Technical Business Analyst formulates and defines process and reporting scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Provides analysis of business and user needs, documents requirements, and revises existing logic as necessary. Participates in process and systems analysis and considers the business implications of the application of technology to the current business environment.

Essential Job Functions:

  • Defines and documents customer business functions and processes.

  • Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.

  • Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance

  • Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the business needs of the users.

  • Tracks and fully documents change for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.

  • Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new technologies and processes and/or operational changes.

  • Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.

  • Participates in user acceptance testing and testing of new system functionality.

  • Obtains detailed, in-depth and expert knowledge of the assigned business processes and creates requirement documents for development and testing.

  • Consistently challenges the IT and business teams to improve all aspects of their processes.

Position Requirements:

  • Bachelor’s Degree from a Four (4) year College or University preferred.

  • 5+ years of diverse financial services / mortgage servicing experience preferred.

  • LoanServ application experience/knowledge is preferred.

  • Experience with Agile Software Development Lifecycle (SDLC) methodologies, particularly documentation of Use Cases is preferred.

  • Business analysis skills are required.

  • Ability to interface with all levels of the business to define business and functional requirements.

  • Support business and IT teams, including requirements gathering and project management for new development and integration projects with little or no direction.

  • Proven Technical ability/Programming background (comparable to JavaScript). Experience with LoanServ Script development is preferred.

  • Strong communication skills are required & Innovative thinking is imperative

  • Proficiency with Microsoft Office tools

    #cb #LI-AR1

    Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

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