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Fairway Independent Mortgage Corporation FLS - Quality Control Review Specialist in Fort Wayne, Indiana

Shift: Monday – Friday 10 am – 7 pm Overtime may be required

Job Summary:

The QC Review Specialist position performs reviews of residential mortgage appraisals for

accuracy and compliance.

Essential Job Functions:

-Performs reviews of residential mortgage appraisals for accuracy and compliance

-Troubleshoots inaccuracies reflected on appraisal for alternative solutions

-Receives and processes requests for appraisal corrections, analyzing validity of request prior to

processing request with Appraiser or Client

-Directs communication with the residential appraisers as well as our clients

-Assists in managing the companywide general email box within a rapid response environment,

responding to inquires as directed by management

-Provides support and backup in other areas of the organization

Non-Essential Job Functions:

-Participates in and leads proactive team efforts to achieve departmental and company goals

-Adopts FLS values in personal work behaviors, decision making, contributions and interpersonal


-Contributes to a positive work environment by demonstrating cultural expectations and influencing

others to reward performance and value "can do" people, accountability, diversity and inclusion,

flexibility, continuous improvement, collaboration, creativity and fun

-Performs other duties as assigned

Required Knowledge and Skills:

-Solid knowledge and understanding working within a time urgency environment

-Extensive knowledge and understanding of customer service and intrapersonal best practices

Required Education and Experience:

-High School diploma or equivalency degree

-1+ years of experience in appraisal/mortgage industry preferred

-Demonstrated experience with exceptional phone and email etiquette

-Demonstrated experience working in a fast paced and changing environment

-Demonstrated experience with attention to detail, time management, written and oral communication,

multi-tasking, and working in a team atmosphere adhering to tight deadlines

-Demonstrated experience with MS Office software products

Physical Environment:

-This position is primarily an in office position

-Normal office environment

Travel Expectations:

-Local travel may be required for company or career-related meetings, programs, and/or events.

Reasonable Accommodations:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the

essential functions.


Job Posting Title (Candidate Facing): FLS - Quality Control Review Specialist

Portal Location: Fort Wayne, Indiana

External Company Name: Fairway Independent Mortgage Corporation

External Company URL:

Street: 7609 West Jefferson Boulevard