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Fairway Independent Mortgage Corporation Orders Escalation Specialist in Fort Wayne, Indiana

Job Summary:

The Order Escalations Specialist position facilitates communication between clients and appraisers resulting in locating an appraiser for an order or specific market, and works in a team environment to assist with managing companywide general email box and all incoming phone calls.

Essential Job Functions:

  • Analyzes specific territories and markets nationwide

  • Reviews FLS's current appraiser coverage and determine our appraiser coverage needs

  • Locates appraisers in the specific territory we are in need and approve appraisers according to FLS's requirements

  • Assists in managing the companywide general email box within a rapid response environment and assists in handling all in-coming phone calls

  • Assists with locating appraisers for escalated appraisal assignments

  • Ensures all appraisers are pre-screened to meet FLS’s appraiser requirements

  • Updates Appraiser information within the FLS systems

  • Provides support and backup in other areas of the organization

Non-Essential Job Functions:

  • Participates in and leads proactive team efforts to achieve departmental and company goals

  • Adopts FLS values in personal work behaviors, decision making, contributions and interpersonal interactions

  • Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

  • Performs other duties as assigned

Required Knowledge and Skills:

  • Solid knowledge and understanding working within a time urgency environment

  • Extensive knowledge and understanding of customer service and intrapersonal best practices

Required Education and Experience:

  • High School diploma or equivalency degree

  • 1+ years of experience in appraisal/mortgage or customer service industry preferred

  • Demonstrated experience with exceptional phone and email etiquette

  • Demonstrated experience working in a fast paced and changing environment

  • Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines

  • Demonstrated experience with MS Office software products

This Position will be 10AM-7PM Eastern Time ( overtime may be required)


Job Posting Title (Candidate Facing): Orders Escalation Specialist

Portal Location: Fort Wayne, Indiana

External Company Name: Fairway Independent Mortgage Corporation

External Company URL:

Street: 7609 West Jefferson Boulevard