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Fairway Independent Mortgage Corporation Origination Services Specialist in Fort Wayne, Indiana

Job Summary:

The Origination Services Specialist position processes and reviews 4506T Tax Transcripts requests, assists with flood determination disputes and reporting, and works in a team environment to assist with managing companywide general email box and all incoming phone calls.

Essential Job Functions:

  • Receives and reviews 4506T Tax Transcript Forms prior to being processed and sent to the IRS

  • Retrieves completed Tax Transcripts from the IRS and completes the orders within the FLS system

  • Troubleshoots 4506T Tax Transcript past due orders with co-workers and IRS contact

  • Researches and submits reporting to flood vendor

  • Receives and handles flood determination disputes for clients with flood vendor

  • Directs communication with the IRS, Flood vendor, as well as our clients via email and phone

  • Assists in managing the companywide general email box within a rapid response environment and assists in handling all in-coming phone calls

  • Provides support and backup in other areas of the organization

Non-Essential Job Functions:

  • Participates in and leads proactive team efforts to achieve departmental and company goals

  • Adopts FLS values in personal work behaviors, decision making, contributions and interpersonal interactions

  • Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

  • Performs other duties as assigned

Required Knowledge and Skills:

  • Solid knowledge and understanding working within a time urgency environment

  • Extensive knowledge and understanding of customer service and intrapersonal best practices

Required Education and Experience:

  • High School diploma or equivalency degree

  • 1+ years of experience in appraisal/mortgage industry preferred

  • Demonstrated experience with exceptional phone and email etiquette

  • Demonstrated experience working in a fast paced and changing environment

  • Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines

  • Demonstrated experience with MS Office software products

Position Hours are 10AM-7PM Eastern Time (overtime may be required)

#INDEED

Portal Location: Fort Wayne, Indiana

External Company Name: Fairway Independent Mortgage Corporation

External Company URL: www.fairwayindependentmc.com

Street: 7609 West Jefferson Boulevard

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