General Parts, LLC Service Support Specialist in Fort Wayne, Indiana
POSITION SUMMARY: The Service Support Specialist assists in a variety of tasks within all departments of the branch.
ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)
Assists dispatch with generating work orders, entering notes for billing, and entering new equipment information into the system.
Performs clerical duties such as scanning and filing documents and distributing daily mail.
Greets customers and visitors as they enter the building while assisting customers in tagging equipment for repairs.
Receives UPS shipments and ensures shipments are accurate and contain a bill of lading or invoice.
Places component parts on warehouse shelves or attaches them to the appropriate Service Work Order.
Follows safe work practices and accident prevention procedures.
Performs other duties as assigned by Branch Manager.
RESPONSIBILITIES OF THE POSITION:
Reports to the Branch Manager.
Makes decisions that affect other people, the financial resources, and/or the image and reputation of the organization.
High School diploma or its equivalent.
Two (2) years of education and/or experience in related area.
Excellent customer service, communication, and problem solving skills
Pass a pre-employment drug screen and criminal background check.
Highly safety conscious.
Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision
Normal office environment
Occasional light lifting of office equipment, supplies, and boxes
Frequent sitting with occasional walking and standing
Requires dexterity on use of fingers for the operation of computers and other office equipment
Street: 4102 Merchant Road