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General Parts, LLC Service Support Specialist in Fort Wayne, Indiana

POSITION SUMMARY: The Service Support Specialist assists in a variety of tasks within all departments of the branch.

ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)

  • Assists dispatch with generating work orders, entering notes for billing, and entering new equipment information into the system.

  • Performs clerical duties such as scanning and filing documents and distributing daily mail.

  • Greets customers and visitors as they enter the building while assisting customers in tagging equipment for repairs.

  • Receives UPS shipments and ensures shipments are accurate and contain a bill of lading or invoice.

  • Places component parts on warehouse shelves or attaches them to the appropriate Service Work Order.

  • Follows safe work practices and accident prevention procedures.

  • Performs other duties as assigned by Branch Manager.

RESPONSIBILITIES OF THE POSITION:

  • Non-supervisory position.

  • Reports to the Branch Manager. 

  • Makes decisions that affect other people, the financial resources, and/or the image and reputation of the organization.

#ZR

MINIMUM QUALIFICATIONS:

  • High School diploma or its equivalent. 

  • Two (2) years of education and/or experience in related area. 

  • Excellent customer service, communication, and problem solving skills 

  • Pass a pre-employment drug screen and criminal background check. 

  • Highly safety conscious. 

  • Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision

PHYSICAL DEMANDS:

  • Normal office environment 

  • Occasional light lifting of office equipment, supplies, and boxes 

  • Frequent sitting with occasional walking and standing 

  • Requires dexterity on use of fingers for the operation of computers and other office equipment

ID: 2020-1293

Street: 4102 Merchant Road

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