CVS Health Technical & Documentation Writer in Ft Wayne, Indiana
As a Technical Writer you will be part of the Product Management Team. You will be responsible for producing high-quality user guides, online help, client communications and other writing projects as needed that contribute to the overall success of our healthcare data analytics product suite. You will also be responsible for helping promote content to our Production environments.
Excellent writing skills are a must!
Organize, create and write developer and end-user documentation and training materials
Utilize key presentation principles, including the use of visuals to organize and deliver content
Tailor a technical presentation or document to a specific audience
Interview to effectively obtain technical information
Working with the training and support team, software developers, quality engineers, product managers and SMEs to obtain an in-depth understanding of the product, documentation requirements and healthcare data analytics
Analyzing existing and potential content with focus on reuse and single-sourcing opportunities to increase efficiency
Creating/assisting in transition to and maintaining content development and storage architecture
Producing wide range of documentation that meets applicable standards and is appropriate for its intended audience
Writing easy-to-understand user interface text, online help and developer guides
Creating tutorials to help end-users use a variety of applications
Editing your work and that of others
Translating complex technical and analytical concepts into clear, concise, plain English text and visual content
Coding in XML at a basic level (nice to have - not required)
Working with Word, PowerPoint and Excel in the Microsoft Office Suite, Image and Video Screen capture software, such as SnagIt and Adobe Acrobat Writer/Reader
Organizing multiple, simultaneous projects and requests
Participate and attend all meetings and ceremonies (PI Planning, Sprint Demos) related to the Agile development process
Bachelor’s or Master’s Degree in Technical Communication (English), Computer Science, Healthcare Admin, etc.
Proven professional experience in technical writing/software documentation
Excellent verbal and written communication skills in English
Strong knowledge of Content /Document Management System, such as Help+Manual
Experience working with issue tracking software
Additional Job Information
Functional - Learning - Needs analysis/1-3 Years
Functional - Learning - Rapid Development/1-3 Years
Functional - Learning - Content Analysis/1-3 Years
Functional - Customer Service
Bachelor's degree or equivalent experience
Percent of Travel Required
10 - 25%
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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