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Lippert Components, Inc Service Technician in Goshen, Indiana

The service technician position serves customers by installing and servicing components, systems and products offsite at customer facility.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.

  • Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

  • Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

  • Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

  • Documents service and installation actions by completing forms, reports, logs, and records.

  • Maintains customer confidence by keeping service information confidential.

  • Updates job knowledge by participating in educational opportunities; reading professional publications.

  • Accomplishes operations and organization mission by completing related results as needed.

Competencies

  • Customer/Client Focus.

  • Electronics Troubleshooting

  • Analyzing Information

  • Judgment

  • Equipment Maintenance

  • Reporting Skills

  • Confidentiality

  • Quality Focus

  • Results Driven

  • Supply Management

  • Time Management.

  • Organizational Skills

Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment

The service technician position performs their work offsite at our customer’s facilities so the work environments will vary as will any exposures to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme weather conditions. The noise level in the work environment and job sites may be loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to Walks, sits, stands, bends, lifts, and moves continually during working hours. Is subject to lifting over 50 pounds. This position can involve sitting for various periods of time, and also requires standing, walking, bending, kneeling, stooping and crouching throughout the day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Position Type/Expected Hours of Work

This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend work is also necessary at times.

Travel

This position will require the individual to travel 100% of the time within Indiana and Michigan.

Required Education and Experience

  • High school diploma and/or related associates degree.

  • One to three years related experience and/or training.

  • Ability to read and interpret documents.

  • Ability to apply common sense understanding to carry out instructions furnished in written or oral form.

Preferred Education and Experience

  • Manufacturing/industry experience.

Additional Eligibility Qualifications

None for this position.

Work Authorization/Security Clearance

Must be able to pass EVerify.

AAP/EEO Statement

LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

Requisition ID: 2020-3151

External Company Name: Lippert Components

External Company URL: https://www.lci1.com/

Street: 1701 Century Dr

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