Salesforce.com, Inc Analyst/Sr. Analyst, Sales Compensation in Indianapolis, Indiana
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Finance and Operations
Salesforce utilizes our platform for sales enablement, customer sales and the sales commissioning processes. The Sales Compensation Analyst within the Emerging Business Operations Team is responsible for the completion and accuracy of order to commission quota retirement process in our Salesforce application. The Sales Compensation Analyst will be critical in defining and managing the processes for new quota retirement approaches, including differentiation for channels, products and complex coverage models. This individual must be capable of providing guidance on resolution while adhering to policies and process. The end result is excellence in performance and process for the integration of Salesforce with our cloud-based commissions system, Xactly. This role is critical to our monthly and quarterly commission processes and is an outstanding opportunity to work with our Global Revenue Operations Team in the process of order based commission crediting.
Support a global monthly process and cut-off as part of our sales and commissions process.
Support both Sales Ops and the Sales Commissions team with training and guidance. Assist in researching customer activity to clarify complex transactions and processes.
Resolve case inquiries and be a trusted advisor to our sales team. Frequent communication with account executives and sales management via commission cases. Process corrections and adjustments as they arise.
Provide recommendations to sales leadership and the internal comp management team regarding exceptions requests and case escalations.
Create reports to identify and analyze outliers and determine a systematic manner to adjust according to business rules.
Be a lead resource for sales account executives, sales operations and sales commission team on policy and process regarding sales commissions and applying it to specific transactions.
Understand data models, related objects and sales order processes within Salesforce to be able to analyze gaps and implement processes based on existing functionality.
Provide reporting and analysis of complex sales transactions and orders. Create and drive value-add analytics on ad hoc requests from the business and key stakeholders.
Create policy and process changes to the Order Crediting process and ensure proper documentation.
Bachelor Degree in Business, Accounting or related field, 2+ years work experience
Strong skills in use of order management or similar systems, preferably previous experience in a CRM environment
Strong problem solving and superior critical thinking skills, the ability to connect the dots
Strong technology skills
Communicates effectively across functional groups
Detail and process-oriented
Works independently and as a strong team player
Responsive to tight deadlines and ability to prioritize appropriately
Ability to work in a dynamic and fast paced environment
Experience in automated sales commissions systems and their set-up and operation is a plus (e.g. Xactly, Callidus, Oracle EIM, etc.).
Advanced skills in MS Excel.
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