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Humana Associate VP, Service Technology (Salesforce) in Indianapolis, Indiana

Description

The Associate VP, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Associate VP, Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across segments and/or enterprise-wide.

Responsibilities

The Associate VP, Technology Solutions acts as a liaison and collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions. Decisions are typically related to intradepartmental coordination, development and implementation of strategic plans, and business outcomes, and develops and implements strategic plans for the scope of management that are aligned with the Segment or Business strategy.

The AVP, Service Technology will collaborate with leaders from our Retail, HCS and Group segments to develop an enterprise Service Technology Strategy to enable our Contact Center associates to engage with and serve our consumers. The AVP will engage with leaders of other consumer facing channel technologies such as Voice and Digital (web and mobile), and leaders of platforms such as CECP to create and enable an omni-channel strategy and enable journey based interactions. The AVP will also lead the development and delivery of several enterprise scale Service Technology capabilities powered by Salesforce.

Required Qualifications

  • Bachelor’s degree in computer science or related IT field

  • 5+ years of experience developing and delivering solutions using Salesforce

  • 10+ years of technical contact center technology development experience

  • 8+ years of experience leading large enterprise teams focused on Service Technology

  • Solid understanding of operations, technology, communications and processes

  • 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Master's degree in computer science or related IT field/MBA

  • 5+ years of experience leading cloud transformation – MS Azure, GCP and AWS

  • 3+ years of experience with developing and executing a personalization strategy for consumers with a focus on omni-channel interactions

Additional Information

This role is open to any remote, work at home, location in the continental U.S.

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.

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Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.

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