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Humana Business Analyst - Pharmacy in Indianapolis, Indiana

Description

The Business Systems Analysis Professional 2 performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Business Systems Analysis Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The ECOM Pharmacy Business Analyst formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

The enterprise clinical operating model (ECOM), provides the framework to better integrate our clinical strategies, analytics, capabilities, processes and technology to reshape our members' experience and improve health outcomes. The ECOM Pharmacy Business Analyst will drive the development of our pharmacy product roadmap. the resource will use business capability mapping principles to create a prioritized list of technology needs which will be used to develop innovative solutions to business and customer needs. In addition, this resource work with our clinical product team to define leading indicator KPIs which will be used to inform the success or failure of implementation strategies for our Health Cloud solutions.

  • Develop business cases to articulate needs for action and standing up initiatives

  • Document and assess current state and future state experience and processes

  • Assess impacts and alignment w/ department, channel, and organizational goals

  • Use data and insights to identify customer needs, pain points, and opportunities

  • Define outcomes that align to Humana's and customer's value

  • Prioritize initiatives based on business value

  • Tell stories with data/infographics

  • Determines how new information technologies can support re-engineering business processes.

  • Evaluates procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

  • Evaluates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.

This position may require up to 10% of travel.

Required Qualifications

  • Bachelor's degree or equivalent experience

  • Business Analysis or Product Development experience

  • Experience building business cases and influencing decisions

  • Knowledge of Systems Development Life Cycle

  • Experience in problem analysis and process

  • Experience working in Agile environments

  • Experience with Microsoft office suite including Word, Excel and PowerPoint

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Problem solving and consultation within complex environments

  • Experience in working with design tools, Miro, Invision, etc..

  • Experience working in Healthcare Field

  • User Experience Testing Experience

Working in the state of Arizona must comply with the Tobacco Free Hiring Policy and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Interview Format

  • As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews

Scheduled Weekly Hours

40

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