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Salesforce.com, Inc Business Process Optimization Lead in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program/Project Management

Job Details

The Business Process Optimization Lead will influence and support the organizational strategy and execution of programs aimed at optimizing a 500 person Sales Organization (Solution Engineers/Sales Engineers). This person will drive workforce unity and operational excellence by helping define, measure and improve processes and performance. The is an individual contributor role, reporting into the Program Office Sr. Manager. It requires an exceptional organizer who is willing to influence and inspire change, who can work well with others in team settings in a very fast paced and fluid environment, and who has an understanding of Sales practices. This is a high-visibility role with direct interaction and partnership with various leaders within the Solutions, Sales and Sales Programs, and Tech and Product teams.

Primary Responsibilities:

  • Support the Program Office Sr. Manager in cascading the team V2MOM (Vision, Values, Methods, Obstacles, Measures) and aligning the organization behind the leadership's vision and priorities.

  • Partner with leaders and subject matter experts, providing thought leadership and insights to help define projects and programs aimed at supporting the organizational strategy. Carry out programs and projects to completion.

  • Execute strategic initiatives and cross-functional programs. Serve as change agent by identifying and communicating inefficiencies, devising solutions, stimulating and institutionalizing business process improvements.

  • Partner closely with other teams to jointly ensure successful operational execution across these supporting functions.

  • Conduct regular project reviews with management and leadership, providing status updates and risk mitigation strategies.

  • Responsible for collaboratively defining success measures and reporting frameworks for business reporting.

  • Support organization-wide communications and events (i.e. Dreamforce, SKO (Sales Kick Off), World Tours, etc.).

  • Execute logistics for internal events and off-sites.

You must be able to:

  • Organize and facilitate project planning, meetings, and presentations. Track milestones and tasks with assigned teams. Identify and remove impediments that block the team’s ability to meet project objectives.

  • Move fluidly from big picture to details in order to deliver complex projects, often with tight deadlines. Multi-tasking and quickly pivoting between initiatives will be critical.

  • Execute work that requires a great deal of organization, detail orientation, focus and productivity.

  • Build trust across the Solutions team and motivate people across a broad variety of job functions through your relationships. Strive to act with empathy and integrity.

  • Break through communication challenges and effectively develop relationships with stakeholders at all levels of the organization.

  • Orchestrate the efforts of cross-functional teams to execute on programs, projects, awareness campaigns and events to ensure all stakeholder alignment,

  • Understand complex concepts, propose solutions and recommendations. Make reasoned decisions within your scope of work objectively. You are analytical and truth seeking.

  • Understand the general pace of a large Sales organization.

  • Help Sr. Manager identify, develop, and roll-out new processes when appropriate. Develop new tools to automate or streamline processes.

  • Be a bridge and connector between Commercial Solutions and the broader teams.

Specific Knowledge/Skills:

  • Outstanding prioritization, organization, and interpersonal skills (verbal/presentation/written). A “can do” mentality is required. Excellent and tactful communication skills.

  • Direct Sales, Consulting or Project Management experience in the high-tech industry strongly desired. This is not an IT role. In-scope projects include a broad range, from enablement related, to implementation of new tools and/or technologies, to business process change management, to event planning and execution.

  • Salesforce.com skills are a plus. Desire to learn Salesforce.com CRM is required.

  • Knowledge of common PM tools (PowerPoint, Excel, Word, Google docs) are strongly desired.

  • Bachelor's Degree (desired). Project Management certifications are a plus.

For Colorado-based roles: Minimum annual salary of $80,400. You may also be entitled to receive bonus and benefits.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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