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Salesforce.com, Inc Business System Analyst- LW in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Title : Business Systems Analyst

About Us

The Marketing Automation Technical Operations (MATO) team operates within and supports Salesforce’s global Digital Marketing organization. Our technology, processes, and staff support a large percentage of Salesforce’s Lead Generation pipeline, along with maintaining and synchronizing Email Preferences across the company’s technology infrastructure.

We are looking for experts who just "get" technology more than most, those who seek to understand where others stop. Those who come across a complex new topic or problem and are excited to take it apart and learn what can be done, both in the UI, and under the hood. Salesforce is looking to continue to revolutionize Digital Marketing, and MATO needs the best staff out there do it.

Why Join Our Team?

MATO is a new approach to the growing complexities of managing Marketing Operations. Operating as an internal services organization, our Administrators, Architects, and Product / Project Managers manage platforms, integrations, enhancements and problems in a structured yet collaborative model. We pride ourselves in being driven, adaptable, self-starters, known company-wide for our subject matter expertise, and for working to define best practices.

What Are We Looking For?

MATO is seeking an experienced Business Systems Analyst (BSA) who can work within a product team to collaborate with stakeholders and business partners across Sales, Marketing, Operations, and the ecosystem of technology that we use and support on critical M&A engagements. As a Business Systems Analyst, you will provide guidance throughout the life of a project from the initial phases of identifying business requirements to developing and executing strategies for flawless execution. In this role you will be responsible for obtaining a deep level of understanding into end-to-end business processes and have the ability to translate those processes into concise, concrete requirements for our projects, primarily for M&A.

Successful Business System Analyst candidates are knowledgeable, confident and enthusiastic about perpetually learning, as well as, excited to share that knowledge with their teams and partners. They translate the business needs into actionable requirements by gathering critical information to make a solution possible, as well as, help drive clarity to make rational decisions. They are responsible for gathering, organizing, analyzing, and documenting business requirements in shareable, actionable, standardized formats.

Responsibilities include (but are not limited to):

  • Act as liaison between internal team members, business stakeholders, and other cross-functional teams

  • Drive business requirements gathering, documentation, change requests, and requirements traceability

  • Analyze business processes and document as-is and to-be business process flows

  • Become the functional expert for the business process and write the use cases, user stories, and acceptance criteria

  • Work with the delivery team to identify test case scenarios, coordinating on all phases of end-to-end and UAT testing to ensure requirements are accounted for

  • Identify and manage cross-functional and cross-technical dependencies

  • Anticipate and communicate blockers, conflicts, and obstacles

  • Connect-the-dots between business strategies and project deliverables

  • Considered a subject matter expert of the products and features delivered by the team and used by our business partners/end-users

  • Publish and evangelize proven practices for team, program, technology, and customer success across teams and disciplines

  • Attend, participate, and contribute across all scrum team rituals including but not limited to stand-ups, sprint planning, backlog grooming, sprint retrospective, sprint demos, and releases

Technical and Functional Skills:

  • 4+ years of experience, Bachelor's Degree or equivalent experience

  • 4+ years in the following roles: business systems analysis or product management

  • Experienced with Marketing Cloud, CRM (Salesforce / Sales Cloud) and/or equivalent CRM applications

  • Experienced with Business Requirements planning, gathering, and documentation in the software development lifecycle

  • Experienced and knowledgeable about general Business Processes

  • Strong understanding of Scrum and Agile methodologies

  • Has innate problem solving, attention to detail, and analytical skills

  • Demonstrates deep subject matter expertise in the jobs of the business users in scope

  • Solid project management skills and ability to juggle multiple projects and tasks

  • Effective collaboration skills in virtual or co-located settings

  • Runs effective meetings and demonstrates the ability to facilitate, brainstorm, and build consensus

  • Experience in planning and execution of workshops, interviews, and surveys

  • Demonstrates good judgment and thoughtful rationale when making decisions

Preferred Qualifications - but not required:

  • Salesforce Certifications - Admin, Sales Cloud, Developer, other

  • Experience working with and leading global teams

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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