Salesforce.com, Inc Change Manager, Partner & Enablement Technology in Indianapolis, Indiana
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Finance and Operations
Partner & Enablement Technology at Salesforce builds and supports tools and processes that drive Partner and customer success. The team is looking for a Partner Technology Change Manager to lead implementation of its new solutions. The Partner Technology Change Manager will collaborate with cross-functional teams at Salesforce to deliver amazing change management programs, ensuring that technology solutions roll out in a successful and sustainable way.
In this position you will execute the strategy that makes complex change easy for our stakeholders. You will conduct impacts analyses to help develop and execute the change management strategy and plans, working with project teams and business partners who are eager to make change happen. Your change plans will guide our business partners to achieve operational success and drive adoption for end users. Key to this role, is your ability to build relationships, apply critical thinking and take the initiative to drive results. As a successful Change Manager, you will use influence and innovation to maximize adoption and ensure a positive end user experience for changes impacting people, process, and technology.
Creating or significantly contributing to Partner technology implementation strategies and plans, including training and communications
Developing impact analyses to establish the complexity of the change
Collaborating with project teams to ensure the successful execution of the end-to-end Partner technology strategy
Planning and executing partner engagement strategy - Understand the value propositions and become the subject matter expert on new Partner technologies. Share value messaging and best practices with Partner facing roles. E.g. Partner Account Managers
Proactively identifying and implementing improvements to the change management strategy & methodology
Building executive presentations and identifying risks and issues relating to the change management work
Driving numerous workstreams across cross-functional areas where there is no direct reporting structure to ensure a cohesive execution of end-to-end change strategy
5+ years applying change management principles, methodologies and tools for implementing CRM, ERP or SFA software for large scale organization
Experience developing Sales or Partner readiness programs, training or partner engagement
A highly organized, energetic, and creative change professional
Ability to handle ambiguity and can be flexible in their approach
Strong analytical and problem solving skills
Excellent written and verbal communication skills with outstanding attention to detail
An amazing communicator, who has presence and impact and can simplify messaging/incorporate storytelling
Bachelor's Degree required
Experience with Salesforce CRM
Change management certification or designation
Great interpersonal skills that span across various cultures and professional backgrounds
Knowledge of Salesforce Partner ecosystem and business models
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