Oracle Change Navigation Director in Indianapolis, Indiana
As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Oracle’s mission is to help people see data in new ways, discover insights, and unlock endless possibilities.
At Oracle North America Applications Consulting, we’re building the bridge between Oracle’s innovative technology and the people who use it to achieve incredible things.
Our team focuses on North American based clients using our back office cloud applications. Our resources are primarily located in North America and India. We’re growing fast, and we need experience consultants ready to bring their unique skills, energy and creativity to help us continuously innovate how we deliver world-class client experiences on cloud applications projects.
Moving to the cloud is more than a technology change, it's a cultural shift. For a successful cloud adoption, people need to make transitions in their ways of thinking. Our customers hire us for delivery, but they judge us based on our leadership style and what it feels like to work with us. In other words, we’re evaluated based on their/experience/.
Experience Consultants help our team/envision/the elevated customer experience, help/navigate/the client executive team on their journey, focus on/aligning/the project to the customer’s changing needs, expectations and perception of value and act as a client/escalation point./
Roles within the Experience Team include:
- Functional Experience Lead
Orchestrate conversations to maximize the client experience, minimize time to solution each module, and drive collaboration between Oracle and the client team.
Listen, empathize, and re-think**how to frame the next client meeting.
Own**getting to “the point” in a manner that is business friendly.
Provide a voice to the client and help reframe working sessions to show the value and implications of agreed decisions.
Design project branding, facilitate key project meetings, and drive selected playback sessions which have critical client engagement.
Provide input to the test approach to ensure the solution meets client goals.**
- Client Experience Lead
Assist the client in preparing, organizing, and executing their responsibilities for each “moment that matters” with emphasis of cloudy culture, speed of decision making, and organization model.
Work with the client to appropriately set expectations on how the team will work, set the pace, and ensure the client is clear on their role on the implementation journey.
Advise the client with their “cloudy culture” journey.
Prepare the client to perform their roles and be successful in cloud delivery.
Design a learning environment for the joint team.
Help the client break down their silos and barriers to collaboration – to drive speed of decision making.
Support the client in aligning the business to accept the solution.
Aid the client in knowledge transition planning
Specifically, you will be responsible for:
o Running the client’s cloud culture readiness assessment.
o Work with our client to determine how the team will work, communication cadence, escalation path, and change control management.
o Supporting the client in decision-making, organization, and planning.
o Scheduling learning sessions.
The life of an Experience Consultant
Moving to the cloud requires a shift in mindset. For a successful cloud adoption, people need to make transitions in their ways of thinking. Our customers hire us for delivery, but they judge us based on our leadership style and what it feels like to work with us. In other words, we’re evaluated based on their/experience/.
Experience Consultants help our team/envision/the elevated customer experience, help/navigate/the client executive team on their journey, focus on/aligning/the project to the customer’s changing needs, expectations, and perception of value, and act as a client/escalation point./
We need professionals who can help create an exceptional client experience. Your role is to help our clients be successful in their transformation journey, by helping shift to a cloudy culture mindset that focuses on transparency, versatility, empowerment, simplicity, and collaboration.
You will help provide coaching and mentoring across the joint team. You will participate in shaping and mobilizing our team, people development, and programs we run to engage and develop our people.
You will help us imagine the art of the possible – help us dream up what we aren’t thinking about – new assets, better delivery approaches… and help our clients do the same.
Title: Change Navigation Director
Location: United States
Requisition ID: 200015LC
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