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Fiserv Client Support Rep Lvl 2 in Indianapolis, Indiana

  • Job Title is Client Service Analyst

  • Responsible for providing expertise and support of product issues for our Originate product suite. Act as primary focal point between our Clients and Product Management / Development for product issues and problem resolution for production clients.

  • Support and troubleshoot the functionality and configuration of the Originate Deposit application and interaction with Third Party interfaces

  • Log, track and manage all incoming calls professionally, maintain current notes, provide timely (measured by internal service level agreements) and accurate resolution of client issues, ensuring client satisfaction

  • Must be able to stage test scenarios in test environments, recreating and documenting each step as reported by client

  • Must have strong trouble shooting and analytical background

  • Submit system defects and enhancements to development with detailed analysis

  • Participate in ongoing associate training sessions

  • Being able to work independently

Basic Qualifications for Consideration :

  • College degree in Computer Science, Computer Engineering, Information Technology or related field, with three years minimum experience with a Business Application Software.

  • Bachelor’s degree in business or equivalent field.

Two year of banking experience

Preferred Skills, Experience, and Education:

  • Must possess exceptional Client Service interpersonal and organizational skills as well as excellent written and verbal communication skills

  • Minimum of 3 years Client Services experience

  • Minimum of 3 years of software analysis

  • Knowledge of Microsoft Office – Word, Excel and Power Point

  • Knowledge of Financial Industry a plus

  • Knowledge of how to work with XML data files

Who We Are:

Digital Lending and Origination is a business unit with a digital imprint with new products for the origination of financial institutions business (online application to open checking, savings, auto loans, etc) while maintaining the tradition of loan origination software to complete Consumer, Equity, Business and Mortgage lending. Part of an End to End solution providing financial institutions the mobility for today’s business needs .

Fiserv is an Equal Opportunity Employer/Disability/Vet.