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Fiserv Client Support Rep Lvl II in Indianapolis, Indiana

What does a great Customer Service Rep, Level II do?

As a Customer Service Rep, Level II, you will work closely with clients to understand their needs, build partnerships, and drive improvements. Be expected to contribute to a collective, effective, and positive team. Confidently work with internal stakeholders to implement new projects and ensure all client needs are taken care of. Must be able to work with multiple clients spanning the U.S. Good organizational skills, ability to multi-task and maintain an even-handed approach with clients and internal contacts while working with continually changing tasks in a fast-paced environment to be successful. You can look forward to learning and understanding multiple clients from the Financial Institutions industry while learning multiple business communication avenues within Output Solutions.

Basic Qualifications for Consideration :

  • Preferred Bachelors Degree or equivalent (experience can offset degree)

  • Previous Client Service experience required.

  • Requires ability to communicate concerns and expectations in a concise manner, both written and verbal

  • Excellent PC skills with detailed use of Word, Excel and PowerPoint a must.

  • Must have the ability to multi-task and change direction as needed.

Preferred Skills, Experience, and Education:

  • Ability to learn quickly without continued supervision

  • Knowledge of systems used in banking is a plus

Travel required : 5% Percentage/frequency of travel

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.