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Doxim Console Operator (Night Shift) in Indianapolis, Indiana

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

We are expanding quickly and seeking a Client Service Manager / Client Project Coordinator for our Madison Heights, MI location to help support our state-of-the-art print and mail products? and services? growth by providing exceptional client support.

Position Summary: Primarily responsible for fulfilling all duties of an Operator in the Computer Room with the flexibility to cover different shifts when needed. Also assist in SQL Databases and Automated Systems. Performs on-call coverage during evenings, weekends and holidays depending on shift.

Essential Position Responsibilities:

  • Regular attendance is an essential function of this job

  • Schedules processing and prints production floor documentation

  • Supports SQL server by troubleshooting and analyzing performance issues should they arise

  • Monitors the APS Automated System to ensure production jobs are executing correctly. Must perform basic troubleshooting to correct issues

  • Configures, maintains and troubleshoots production floor equipment including printers and scanners

  • Performs system backup functions and communicates system backups to IT management team

  • Completes request for basic production reports and/or queries

  • Works with third party vendors to support production software

  • Completing all training required by the company

  • All other duties as assigned

Essential skills and experience:

  • Ability to read, write and interpret the English language (customer data, instructions, manuals and procedures)

  • Basic math skills: add, subtract, multiply and divide

  • At least 2 years? experience with Microsoft Windows operating system

  • At least 2 years? experience with Microsoft Office applications

  • Experience with database systems such as SQL

  • At least 2 years? experience with PC maintenance and repair

  • Basic knowledge of mainframe technology

  • Willing to work a flexible shift

  • Ability to understand and interpret instructions, oral and/or written

  • Ability to lift 40 pounds regularly as well as manually move paper stock weighing up to 800 lbs. (move by twisting, pushing, pulling)

  • Ability to stand on feet for most of the shift

  • Ability to pass in-house certification training for the operation of the equipment annually.

Education and experience:

  • High School Diploma or GED; or at least 2 years? experience in an IT support function

  • Bachelors, Associates or Technical Degree in IT, IS or CS a plus

  • Certifications such as Microsoft, Cisco or Comp TIA a plus

  • Experience with SQL databases and queries a plus

  • Knowledge of network topologies a plus

  • Basic programming such as C, Visual Basic, HTML, ASP, a plus

  • Experience operating production printers such as a RICHO and Xerox a plus

Reporting to this position: No direct reports

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, for eight (8) hours per day and at least five (5) days per week. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is regularly required to stand; walk; use both hands and fingers to handle loading, unloading and operating of the equipment. The employee is occasionally required to use both feet to work machine based foot pedals and operating of the equipment, stoop, kneel or crouch. The employee must regularly lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision (ability to read small print), peripheral vision, depth perception and the ability to adjust focus.

Work environment: While performing the duties of the job, the employee is exposed to the following:

  • Moving Mechanical Parts

  • Cleaning fluids & solvents

  • Oil for lubrication of machine

  • Paper dust

  • Moderate to high noise level which may require hearing protection

Doxim is an Equal Opportunity Employer.

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