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Medxcel Facilities Management Continuous Improvement Specialist in Indianapolis, Indiana

Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.

The Continuous Improvement Specialist will actively engage with business stakeholders on continuous improvement initiatives to reduce defects, eliminate wastes and increase customer satisfaction at the working location of Central Office - Indianapolis, IN. The person in this role will employ Lean Six Sigma methodology and analytics into organizational operations to accomplish business objectives, and will work with stakeholders, subject matter experts, project managers and vendors in the planning, designing, and accomplishing of key projects and activities.

System Design/Redesign/Process Management

  • Develop, execute and sustain effective process improvements that drive process and productivity improvements utilizing Lean Six Sigma methodologies

  • Serve as a change agent by driving the required cultural transformation and the adoption of successful Lean Six Sigma process improvement practices and by diagnosing barriers to project success and facilitating resolution

  • Possess excellent leadership and facilitation capabilities, customer centricity, problem solving skills, data analysis skills, and experience in the implementation of change initiatives, workflow simplification, process improvement and project management

  • Identify, lead, and manage process improvement efforts and conduct quantitative analysis of process effectiveness using Lean Six Sigma (LSS) methods

  • Leverage established continuous improvement (i.e. Lean and Six Sigma…) methodologies to map current state processes and value streams including, process profiles, timings, counts, roles and responsibilities along with other key data elements

  • Develop KPIs and metrics relevant to solving systematic care delivery issues and in alignment with organization strategic plan

  • Assist in establishing processes for business leaders to measure, manage, track, and report operational project results and corresponding financial business benefits

  • Duties will include execution of projects, data analysis and preparation, and training Lean Six Sigma methodology

  • Ability to prioritize and organize large scale projects across the health system

  • Ability to interact with all levels within the organization

  • Ability to work within a matrix management environment

  • Ability to convey story of GAP analysis, improvement and automation opportunities based on data via visual communications, proposals and discussions

  • Ability to use data from systems to measure processes and define requirements for meaningful reports and dashboards

  • Ability to develop strong business acumen and familiarity with business systems (ERP, Work Order, HR, & CRM applications) and related processes

  • Proven track record of operational execution

  • Ability to understand customer / client issues and creatively apply solutions to real-world issues with world-class result

  • Ability to work independently in fast-paced environment with little supervision

  • Quality focused, attentive to detail, and result-oriented

  • Some travel may be required depending on active project scope

Coaching and Development

  • Assist in creating and implementing an approach to measure the organizations capability in learning and applying the Continuous Improvement techniques

  • Assist in Continuous Improvement training, guidance, mentorship, and leadership as a foundation to ensure the organization is consistent in its approach

  • Assist in developing communications and education to the various organizational stakeholders regarding the Continuous Improvement value proposition and the ‘What’s in It for Me’ to driving improved business performance

  • Work with business leaders and program managers assisting them define and report on their current state performance, recommended future state, improvement opportunities, and current and future state benefits with respect to the impact of the Continuous Improvement program


  • Bachelor’s degree in Engineering, Facilities Management, Business or Healthcare Administration required


  • Certified Lean Six Sigma Black Belt required

  • Master Black Belt preferred

  • Agile preferred

  • ITIL IT Service Management certification preferred

  • PMP and a familiarity with Earned Value Management preferred


  • 5-10 years’ experience successfully implementing a Continuous Improvement program required

  • Experience in a Healthcare Environment-Integrated Facilities Operation preferred

Knowledge, Skills and Abilities

  • Excellent communication, and interpersonal skills with the ability to influence stakeholders

  • Proficiency in SharePoint, SharePoint Designer, MS EXCEL and competency in MS Office and MS Visio

  • Self-starter who thrives in a fast-paced, deadline driven, and dynamic environment

  • Strong analytical skills with an ability to analyze processes and make recommendations for improvements

  • Facile in Change Management techniques

  • Demonstrated knowledge of Lean manufacturing, Lean Six Sigma, Root Cause Analysis and problem solving, flow manufacturing, Statistical Process Control

  • Financial analysis

  • Knowledge of Problem Management and Agile Methodology


ID: 2021-11042

External Company URL:

Telecommute: Yes