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Leidos Customer Service Specialist in Indianapolis, Indiana

Description

Job Description:

Would you like to be part of a growing team where you can learn about the mortgage industry?

Would you be interested in more than (2) weeks of PTO and 10 paid holidays during your first year?

Would you like to have access to benefits on day one including medical and dental insurance, and 401K?

We also offer the potential to Work at Home during the COVID-19 pandemic following training. Employee discounts are also available

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

Leidos is currently seeking a full-time customer service specialist to support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

You will:

  • Respond to calls and emails from the public on housing and FHA mortgages

  • Use a knowledge base and follow standard operating procedures (SOP) to respond to requests

  • Document your communications in our database

Basic Qualifications:

  • 2 years of customer service experience with a High School diploma.

  • Experience working in a fast paced call center environment.

  • Must be able to adapt and learn quickly.

  • Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

  • Must be able to work a flexible schedule, including the closing shift, which is 11:30am to 8pm.

  • Ability to navigate a computer content management system and related web sites.

  • Strong written and verbal communication skills.

  • Excellent dependability and time management skills.

Leidos is growing! Connect with us on LinkedIn and Facebook.

We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.

External Referral Bonus:Ineligible

Potential for Telework:Yes, 50%

Clearance Level Required:None

Travel:No

Scheduled Weekly Hours:40

Shift:Day

Requisition Category:Professional

Job Family:SCA General Clerk

Leidos is a Fortune 500®information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

REQNUMBER: R-00044438

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

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