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Avanade Inc. D365 CRM Technical Architect in Indianapolis, Indiana

Do you know how to find the right software solutions? So do we.

You understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues.

About you:

CRM is at the heart of everything you do. Whether you’re working with your development team or collaborating with your clients, your energy, knowledge and organizational skills inspire and develop the people around you.

About the job:

As Technical Architect / Manager of CRM Solution Development, you play a meaningful role in developing effective systems to help your clients track their customer engagement, sales, service, marketing and retention. You’re as comfortable working with your team as you are crafting technical solutions and measuring the effectiveness of a project.

In this role, you will:

Enable the design of conceptual architecture and technical solutions

Use key performance indicators (important metrics) to measure and test the quality of projects

Encourage and support your team in defining technical, operational and user requirements

Oversee the timely and effective resolution of client issues

Collaborate with multi-functional teams to ensure consistent, positive client interaction, including managing offshore teams

Support sales activities

Travel as needed

Your skills:

You’re likely to have at least five years of CRM experience and a bachelor’s degree in a field such as information technology, business technology or engineering.

Your skills and experience include:

Excellent client management skills

Experience leading large complex technology projects

A background in managing global CRM teams and working with offshore teams

Perfection in communicating and presenting complex information to technical and non-technical partners

Working independently with minimal supervision

Understanding common industry-standard business practices supported by CRM

Extensive experience with CRM or other business management software, especially Microsoft Dynamics

Experience with Software-as-a-Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, C# etc.

Strong grasp of relational databases

Employment Transparency Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

The EEO is the Law poster is available here

and poster supplement is available here

The Pay Transparency Policy is available here

Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at careers@avanade.com or call (206) 239-5610 and let us know the nature of your request and your contact information.

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