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Childrens Bureau Educational Support Specialist - Information Systems (Full Time / Temporary) in Indianapolis, Indiana

less thanp>less thanstrong>Applicantsmust be over 21 years of ageas oftheir date of applicationless than/strong>less than/p>less thanp>less thanstrong>less thanstrong>POSITION SUMMARYless than/strong>less than/strong>less than/p>less thanp>The Educational Support Specialist is responsible for providing computer and networking support to Residential Program staff and to Student users.less than/p>less thanp>less than/p>less thanp>less thanstrong>RESPONSIBILITIESless than/strong>less than/p>less thanp>Staff and Student Support (100%)less than/p>less thanul>less thanli>Complete helpdesk tickets within approved SLA with high levels of customer satisfactionless than/li>less thanli>Travels to Children's Bureau locations to provide technical assistanceless than/li>less thanli>Troubleshoots and resolves software and network problemsless than/li>less thanli>Installs, configures, and troubleshoots software and hardware systems used by Residential Program staff and Student usersless than/li>less thanli>Organizes and performs staff training for required software and hardwareless than/li>less thanli>Creates and updates both software and systems documentationless than/li>less thanli>Contributes to and implements IT policies, procedures, and standardsless than/li>less than/ul>less thanp>less than/p>less thanp>less thanstrong>CRITICAL FUNCTIONAL SKILLS and KNOWLEDGEless than/strong>less than/p>less thanul>less thanli>Microsoft Operating Systems Windows 10less than/li>less thanli>Microsoft Office Suite and Office 365less than/li>less thanli>Google's GSuiteless than/li>less thanli>ChromebooksChrome OSless than/li>less thanli>General network troubleshooting skillsless than/li>less thanli>Excellent written and verbal communication skillsless than/li>less thanli>Demonstrates a sense of urgency and ability to meet deadlinesless than/li>less thanli>Ability to track multiple issues and prioritize those which require a higher priorityless than/li>less thanli>Ability to work independentlyless than/li>less than/ul>less thanp>less than/p>less thanp>less thanstrong>EDUCATION AND EXPERIENCE less than/strong>less than/p>less thanul>less thanli>High School Diploma or GED requiredless than/li>less thanli>Minimum of two years' desktop supportless than/li>less thanli>Relevant Certificates (A+, CCNA, Network +, etc.) are welcomed but not requiredless than/li>less than/ul>less thanp>less than/p>less thanp>less thanstrong>LICENSES AND CERTIFICATIONless than/strong>less than/p>less thanul>less thanli>Valid driver's license and valid insurance requiredless than/li>less than/ul>less thanp>less than/p>less thanp>less thanstrong>WORKING CONDITIONSless than/strong>less than/p>less thanul>less thanli>Office/Desk work environmentless than/li>less thanli>Regularly spend long hours sitting using office equipment and computersless than/li>less thanli>Requires the ability to travel without noticeless than/li>less thanli>Ability to lift equipment 25-30lbsless than/li>less than/ul>