Humana Enterprise Transformation Engagement Lead/Coach in Indianapolis, Indiana
Do you believe in Lean, Agile, and Agile at Scale? Do you love helping Business and Technology teams understand, adopt, and thrive / achieve success on their Agile Journeys. Do you believe Servant Leadership is the only way to achieve lasting change? Can you help others see and understand that true, lasting Agility can only be achieved when business, technology, and supplier teams understand and implement lean and Agile goals and best practices? That to deliver true business value it is critical to have a shared language and vision on how to most effectively deliver value to clients? That Teams that align to, and believe in, Lean and Agile values and best practices, can deliver 4x to 10x results, in throughput, quality, and predictability, while achieving new levels of associate and customer morale and satisfaction.
The Enterprise Transformation Engagement Lead/Coach in the Enterprise Agility and Change organization is a servant leader who helps drive and influence the customer-centric and Agile transformation efforts of other Humana organizations and teams to increase Business Agility.
The Enterprise Transformation Engagement Lead/Coach is both the primary contact of the executive sponsor and the “conductor of the orchestra,” who brings in supporting partners from Change Management, Learning & Development, High Performance Engineering, and other areas to form a cross-functional team delivering the transformation engagement.
Serves as main point of contact for the executive sponsor(s) and related teams going through their transformation journey, consistently building the business case for Agility and Change Management
Leads engagement with the customer from the point of intake through the completion of their transformation journey, including but not limited to intake, Discovery (formal or informal), Guiding Coalition execution, Value Stream Analysis, Big Board Planning, team formation/optimization, training, and coaching
Organizes and leads the customer’s transformation team in periodic standups, planning events, and reviews to aid cross-functional team self-organization
Identifies transformation champions in the customer organization and partners with them to achieve high degree of impact
Helps remove impediments by negotiating with dependent parties and escalating to leaders and sponsors as needed
Coaches customer on their Operating Model strategy and creates corresponding transformation roadmap
Coaches key Business and/or IT stakeholders in customer-centric and outcome-based mindsets with high level of inquisitiveness and listening
Resources and leads administrative efforts related to delivering appropriate and timely Agile coaches, Change Managers, Learning and Development facilitation, and Communication efforts to customers, working with EAC team and vendors
Informs EAC team of upcoming resource needs in order to aid capacity management
Partners with business owners to define the Objectives and Key Results (OKRs) against which the progress of their transformation efforts will be measured
Creates measures to quantify leading indicators informing OKRs
- Works with the EAC Product Managers (Agile, Change Management, Learning & Development, Enterprise Strategy) to feed product/capability backlogs so EAC effectively responds to customer needs during their continuous improvement journey
Helps drive the communication strategy related to transformation progress
Co-owns periodic stakeholder updates with executive sponsors and business partners
Holds a bachelor’s degree
Has at least 15 years of business / IT experience
Has at least 8 years of Lean / Agile, and SAFe experience
Has minimum 5 years of experience implementing a variety of Agile practices (Scrum, SAFe, XP, Lean, Kanban) across IT and Business initiatives
Excellent oral and written communication skills required including ability to make effective presentations, create Agile training documentation artifacts, and interact effectively in negotiations and team settings.
Excellent ability to work well with people with varying technical and business abilities
Experience in illustrating the benefits and behaviors of servant leadership
Experience in coaching/mentoring teams to achieve better results applying Agile practices
Demonstrated high level of analytical and problem-solving skills
Holds a Master's degree
Experience leading agile transformation at other companies
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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