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Oracle Expert Services Specialist - Campaign in Indianapolis, Indiana

Member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client*s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.

Member of the Expert Services team who provides expert services both as an individual and a team member. Takes direction from senior team members and management to ensure quality marketing deliverables for Oracle customers. Has strong subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch standard interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Has the ability to provide guidance to junior members. Can actively manage customer escalations. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Seeks direction from leadership and escalates issues as required.

2 Years of professional experience. Experience coding experience. Experience with HTML, Adobe Photoshop, CSS, and JavaScript. Previous experience interacting with client/customer base.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Campaign is a key team within the OMC Consulting Org responsible for driving business value through ground breaking strategies, the application of Oracles latest technologies, and delivery execution across our managed service customer base. Made up of Oracle certified Consultants & experienced leadership, this team is equipped to solve a marketers toughest problems.

The Campaign Specialist plays an important role in the managed services ecosystem. In this position, you will deliver white glove service through product expertise, delivery excellence, while having a strong customer focus.

The Campaign Specialist will be assigned to a book of business, primarily focusing on our B2C product, Responsys with subsequent products as needed.

SPECIFIC RESPONSIBILITIES

Primary Responsibilities

  • Product Expertise: Functioning as a power user for Oracle’s email marketing platform, Responsys

  • Client Support: provide day to day Client support for all campaign related support activities

  • Campaign Execution: Scope, Build, test and launch simple to highly advanced email campaigns and interactive programs on-time, on-budget and error free

  • Delivery and Process Excellence: ensuring all campaign tasks are executed applying Oracles, predefined campaign processes designed to deliver high quality campaigns and timely deployments

  • Collaboration: Working closely with Oracle Customers, Client partners, and internal stakeholders on overall campaign execution strategy

  • Documentation: responsible for maintaining Client documentation across all assigned work

  • Reporting: provide ongoing Client and internal account summary, project status, and adhoc reporting as applicable

  • Best Practices: work directly with our extended campaign team and cross-functional stakeholders to help drive campaign services best practices

  • Culture: contribute to building and maintaining a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment

RELEVANT EXPERIENCE and TRAINING

  • 2 years professional experience required. Ideal candidate will have email marketing or interactive marketing industry experience

  • Strong knowledge of HTML (email a major plus) and/or quality assurance for interactive campaigns

  • Bachelors degree in Marketing, Information Technology or related degree

  • Strong communication skills

  • Experience working with email marketing tools a huge plus

  • A team player who also works well independently, thinks creatively, solves problems, and takes initiative

  • Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask

  • Desire to learn and work in digital marketing

(JoinNAAC-CXM)

Job: *Consulting

Organization: *Oracle

Title: Expert Services Specialist - Campaign

Location: United States

Requisition ID: 200010G1

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