CompuCom Field Service Technician I - Printers in Indianapolis, Indiana
Field Service Technician I - Printers
Ref No.: 20-01661
Location: Indianapolis, Indiana
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We have two openings for Service Techs on a team that does field support work for approximately 100 clients in the Indianapolis Metro area. The majority of the work is in a 50-mile radius of zip code 46231 – applicants must be local to this location.
Work includes laptop, desktop, and printer support.
Work schedule will be M-F, 8-5 plus the rotating on-call schedule which includes weekends and holidays. Overtime situations are evaluated and approved where needed. On-call is overtime as it occurs after hours and on the weekends.
Top 3 Must-Haves are 1.) Desktop support skills, 2.) Desktop and laptop OEM support experience and 3.) Experience supporting printers and/or MFDs (multi-function displays). This position requires a professional self-starter with the ability to work without constant supervision and a sense of urgency.
This is a driving position which requires a DMV background check to be completed
Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
Technician will travel to each client’s location to provide service
Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
Works under general supervision
Experience supporting desktops, laptops, and printers
Customer service experience required
Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
Interpersonal skills needed to interact with a wide range of users and environments
Basic Needs / Haves:
Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
Ability to work from a bent, crouched, or kneeled position
Ability to lift and move IT equipment
CompTIA A+ certification
OEM Printer Warranty certifications
OEM Laptop / Desktop Warranty certifications
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .
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