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CompuCom Field Service Technician I - Printers in Indianapolis, Indiana

Field Service Technician I - Printers

Ref No.: 20-01661

Location: Indianapolis, Indiana

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We have two openings for Service Techs on a team that does field support work for approximately 100 clients in the Indianapolis Metro area. The majority of the work is in a 50-mile radius of zip code 46231 – applicants must be local to this location.

Work includes laptop, desktop, and printer support.

Work schedule will be M-F, 8-5 plus the rotating on-call schedule which includes weekends and holidays. Overtime situations are evaluated and approved where needed. On-call is overtime as it occurs after hours and on the weekends.

Top 3 Must-Haves are 1.) Desktop support skills, 2.) Desktop and laptop OEM support experience and 3.) Experience supporting printers and/or MFDs (multi-function displays). This position requires a professional self-starter with the ability to work without constant supervision and a sense of urgency.

  • This is a driving position which requires a DMV background check to be completed

  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy

Overview:

  • Technician will travel to each client’s location to provide service

  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)

  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers

  • Works under general supervision

Required Qualifications:

  • Experience supporting desktops, laptops, and printers

  • Customer service experience required

  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends

  • Interpersonal skills needed to interact with a wide range of users and environments

Basic Needs / Haves:

  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)

  • Ability to work from a bent, crouched, or kneeled position

  • Ability to lift and move IT equipment

Preferred:

  • CompTIA A+ certification

  • OEM Printer Warranty certifications

  • OEM Laptop / Desktop Warranty certifications

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .

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