Salesforce.com, Inc Front End Interactive Developer in Indianapolis, Indiana
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Customer Success Group
CSG Digital Success Experience (DSE) team is a Global team who works in concert with our cross-functional partners across Salesforce to provide ALL our customers with a seamless personalized success experience built to deliver results, reduce time to value, help customers maximize their Salesforce investment and secure the renewal. We drive innovation as ONE CSG by listening to our customers, leveraging data-driven insights and building best in class success programs. The Technology team within DSE develops, designs and builds technology solutions that enable data-driven customer interactions that optimize customer experience and impact customer adoption and loyalty.
The Interactive Developer works within the Salesforce CSG Digital Success Experience team to own the development, coding and launching of website pages, in-app guidance, and other Digital Success assets. This role focuses primarily on translating stated business objectives into actionable solutions and understanding communication needs and data streams. This includes designing and documenting solutions to leverage automation, dynamic content, data-driven segmentation, and other sophisticated capabilities to maximize our success.
Code, test, debug and document web pages and other digital success assets using appropriate processes, tools, frameworks, libraries, patterns, best practices and standards
Upon receipt of approved final creative assets, manage all assets and their organization
Work with the business to understand key campaign parameters and inputs, such as audience, degree of personalization, and overall creative approach
Collaborate with other members of the team to provide best practice recommendations
Instill confidence through maturity, expertise, and impeccable communications (written and verbal)
Optimize applications for maximum speed
Diagnose and troubleshoot problems with existing solution and resolve these issues in a timely and accurate manner
Review your own code for quality and participate in code review sessions
BA/BS in Web Design and Development, Web Programming, Computer Science, Information Technology or related field; or equivalent experience with demonstrated proficiency
Experience with Salesforce platforms (Sales Cloud, Marketing Cloud, Heroku)
Strong knowledge of SQL and relational database fundamentals
Ability to write well-abstracted, reusable code templates and design and execute test plans
Strong knowledge of frameworks such as Bootstrap
Ability to adapt to short sprint cycles (2 weeks) and experienced in the full software lifecycles from design to deployment
Experience testing and troubleshooting in multiple browsers with a strong sense of web design and user experience fundamentals
Ability to understand business goals and translate technical and non-technical information to and from business teams
Ability to work effectively within a team, through task delegation, solutions design, and technical development, in a fast-paced, entrepreneurial environment
Ability to organize and prioritize multiple projects and deadlines with minimal oversight
Knowledge of XML, JSON, JQuery, PHP, ASP, and Object Oriented Programming is a plus
Software engineering methodologies, including Agile-oriented development
Marketing technology tools, frameworks and services
Quality assurance testing and browser requirements/specifications
Content management systems
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
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Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
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