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Salesforce.com, Inc Functional Consultant (Atlanta, Indianapolis, or Dallas office) in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Location: In office in Atlanta, Indianapolis, or Dallas

The Functional Consultant acts as a strategic partner with customers and contributes to the knowledge capital of their Salesforce Community. They contribute to their customers’ vision while advising and articulating strategies, and serve as hands-on strategic advisors. They use strong interpersonal skills, functional/technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their clients’ businesses to drive strategy, value, and ROI. The Functional Consultant uses consulting skills and communication strategies to engage and persuade in engagements where they do not have direct authority over resources. They interact with both technical and functional customers to attain requirements, analyze information, and design comprehensive strategies/solutions.

Responsibilities:

  • Help clients consistently meet/exceed goals and metrics

  • Deliver high client satisfaction (CSAT)

  • Positively impact client renewals (when applicable)

  • Generate positive feedback from internal teams and leadership

  • Show continued professional growth and development

Preferred Qualifications and Skills:

  • BA/BS degree or foreign equivalent

  • 3-5 years of relevant experience

  • Salesforce certifications are a plus

Leadership Qualities:

  • PASSION: Passionate about Customer Success

  • BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on

  • LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships

  • COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains their area of expertise clearly and confidently to others

  • TEAM PLAYER: Proficient at collaboration and working with members of a team

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart

  • TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability

  • ADAPTABLE: Excels in high levels of uncertainty and change

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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