Salesforce.com, Inc Global HRIS Associate Manager in Indianapolis, Indiana
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Employee Success Group
Manage a team of global analysts providing production support for HRIS systems portfolio to include Workday, Concierge/Salesforce Service Cloud, Work.com , Recall, and new applications that are implemented within the organization.
Manage and resolve Tier 2 & 3 case escalations within SLA, guiding the team to provide high-quality and accurate solutions.
Oversee management of user access and system security using the principle of least privilege to ensure strict data security for all HR systems.
Support SOX and compliance initiatives to ensure adherence to internal/external compliance standards.
Assist with User Acceptance Testing to ensure changes to HR systems or reliant on HR systems are functioning properly.
Collaborates with other departments relative to the interface of HR systems with other critical systems
Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics.
Identify and lead continuous improvement initiatives
Support projects such as Mergers and Acquisitions, system projects, and other technology deployments.
Qualifications and Experience:
At least 5-7 years previous experience in human resources system environment or equivalent.
Previous supervisory, people management, or team lead experience preferred, specifically managing a geographically dispersed global team
Systematic thinker with a high degree of proficiency in Workday, Salesforce Service Cloud, and other HR applications.
4+ years experience in one or more of the following areas: project management, HR Workforce applications support, customer support, reporting.
Ability to think critically, analyze, and interpret employee/employment data and root cause analysis.
Ability to problem-solve, triage, and work through production issues to come to a resolution and determine root cause analysis.
Ability to support the employee and customer experience through several communication vehicles (e-mail, phone, and chat).
Ability to manage multiple responsibilities in a fast-moving, high-volume environment while effectively managing time, prioritizing assignments, and working within deadlines.
Possess an aptitude toward process improvement and a willingness to proactively recommend new ways of doing work more efficiently.
Must be well organized with keen attention to detail with demonstrated effective follow-up skills.
Ability to create a collaborative teamwork environment by incorporating a positive attitude, a sense of humor, being supportive in words and actions, embodying the culture of Salesforce, and communicating at all levels both within the existing team & anyone outside the direct reporting structure.
High degree of motivation and initiative to seek out additional responsibilities volunteering for special projects, identifying oneself as a go-to individual, flexibility with change, and a passion for the team, the employee experience, and the company.
Microsoft Excel experience required.
Workday Certification is preferred or willingness to complete certification after hire.
Bachelor's degree required.
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