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Omnicell, Inc. Implementation Consultant in Indianapolis, Indiana

Implementation Consultant

Location Indianapolis, IN

Job Category Field Operations

Employment Duration Full-Time Regular

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Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

Implementation Consultant

An Omnicell Implementation Consultant is primarily responsible for being the product expert and has direct involvement with the implementation of the customer purchased Omnicell solutions. They are actively involved in the setup, configuration, database prep, testing, and training and go live. The Implementation Consultant will also promote Omnicell best practices and clinical workflow discussions.


  • Works closely with implementation manager and technical teams to execute all activities as outlined in the project plan

  • Subject matter expert and product consultant for Omnicell solutions

  • Clinical workflow analysis and consulting based on Omnicell solutions which includes clinicians and individual departments (Nursing, Pharmacy, OR, MM, etc.)

  • Omnicell preparation, application and hardware configuration and database requirements and setup

  • Provides best practice advice and input for customer process discussions

  • Assist with procedural changes needed for the technology change

  • Responsible for integrated application testing; provide feedback to analyst on required changes

  • Nurse preceptor training

  • Provides customer implementation support as needed

  • Report implementation activity to the Omnicell project manager

  • Risk escalations to Omnicell implementation manager or Project Deployment Manager

  • Performs required tasks to ensure timely go live and customer satisfaction

  • Performs go live support as per the project scope

  • Site cleanup: submit and closeout all RMA’s for project, return/dispose of all unused implementation materials

  • Assist with obtaining customer acceptance

  • Assist in Ops to Service handoff document

  • Understanding of HL7 standards and Omnicell OIS

  • Customer and internal communications

  • Revenue awareness

  • Implementation best practices and job aides

  • Maintaining strong industry and product knowledge

Required Knowledge and Skills:

  • Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels

  • A self-starter who is able to work independently and follow a detailed plan

  • Ability to assist with analysis of training needs and to conduct training session

  • Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel

  • Must be able to travel frequently

  • Must be able to push heavy equipment and have good dexterity for doing routine configuration tasks

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications :

  • Associate degree or Professional Certification

  • At least 3 years’ experience working in healthcare or in a customer support function

Preferred Qualifications:

  • Bachelor degree

  • 3 years of experience implementing and supporting of clinical solutions within healthcare

Work Conditions:

  • Field Based position

  • 100% Travel Required

  • Irregular work hours may be required to meet the needs of the customer

  • May be required to stand or sit for long periods of time

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.