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Salesforce.com, Inc Incident Handler in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Salesforce - the leader in enterprise cloud computing and one of the top 10 best places to work in America according to Fortune magazine -is seeking results oriented CSIRT Incident Handlers with a passion for Information Security and a strong understanding of security monitoring and incident response. Solid technical skills, communication skills, the ability to problem solve and drive incidents to closure are must have skills to be successful in this position.

Salesforce has one of the best Information Security teams in the world and growing this piece of the business is a top priority! Our Information Security teams work hand in hand with the business to ensure the highest security around all of our applications. The Gov Cloud Computer Security Incident Response Team (CSIRT) is responsible for 24x7x365 security monitoring and rapid incident response across all Gov Cloud Salesforce environments. We are the ‘tip of the spear’ and the last line of defense protecting company and customer data from our adversaries.

As a key member of our growing GovCloud CSIRT, Incident Handlers will work on the ‘front lines’ of the Salesforce Government Cloud environment, leading a team that protects our critical infrastructure and our customers’ data from the latest information security threats.

The Incident Handler is responsible for security operations, including real-time analysis of security alert data and leading the response to potential security incidents. Incident Handlers will also work on compliance projects, and enhancements to detection and incident response capabilities. We have a strong team environment where knowledge sharing is encouraged.

This position is based in our 24x7 operations center. As a result, shift work (including on weekends, as needed) is required.

Required Skills:

  • 4+ years experience in the Information Security field.

  • Prior experience in a fast paced operational environment

  • Professional demeanor even in high stress situations

  • Ability to manage time and professional interactions well

  • Ability to deliver quality work products with aggressive deadlines while balancing multiple priorities

  • Strong problem solving ability to identify solutions to encountered or anticipated challenges

  • Strong interpersonal and communication skills required for coordinating responses to complex incidents across the organization with many stakeholders

  • Drive incidents to resolution with an appropriate sense of urgency

  • Must have strong verbal and written communication skills; ability to communicate effectively and clearly to both technical and non-technical staff.

  • Technical security background and understanding of network fundamentals and common Internet protocols.

  • Strong technical understanding of the information security threat landscape (attack vectors and tools, best practices for securing systems and networks, etc.).

  • Technical understanding of Mac OSX, Microsoft Windows, and Linux/Unix system administration and security controls.

  • Familiarity with incident response and security operations within public cloud environments (e.g. AWS)

  • The ability to manage the response to high priority, high visibility operational security issues.

  • U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.

Desired Skills:

  • Operational experience monitoring devices such as network and host-based intrusion detection systems, web application firewalls, database security monitoring systems, firewalls/routers/switches, proxy servers, antivirus systems, file integrity monitoring tools, and operating system logs.

  • Operational experience responding to security incidents in a production environment, such as investigating and remediating possible endpoint malware infections.

  • System forensics/investigation skills, including analyzing system artifacts (file system, memory, running processes, network connections) for indicators of infection/compromise.

  • Scripting skills (i.e. Python / Perl, shell scripting)

  • Prior experience in a 24x7x365 operations environment.

  • Relevant information security certifications, such as GCIH or other SANS certifications.

U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.

Company Overview

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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