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The Salvation Army - Metro Division Intake Supervisor/Care Coordinator in Indianapolis, Indiana


Provides care coordination services; supervises intake advocates ensuring adequate staff coverage; provides outreach services


  1. Assists clients in developing individualized case plans within two business days of admission; case plans include but are not limited to the following areas:a. Housingb. Employment and job readinessc. Legal servicesd. Personal financee. Public assistancef. Health, including mental healthg. Child careh. Transportationi. Material and financial assistancej. Enhancement of family functioningk. Spiritual concerns

  2. Conducts regular individual sessions to assist client in adapting to communal life and in completing of their case plans by:a. Clarifying expectations outlined in the Center’s Handbookb. Providing information concerning community resources

  3. Functions as a liaison on behalf of resident with other agencies; functions as advocate for residents and clients as needed.

  4. Leads educational, instructional and support groups in one or more of the following areas:a. Domestic violence supportb. Women in Recoveryc. Children’s groupd. Community Resources groupe. Other life skills

  5. Ensures adequate staffing 24 hours a day

  6. Facilitates residents’ adjustment to Women and Children’s Center:a. Initiating and maintaining communication with all staff on issues relating to adjustment of residents’ stay to the Centerb. Ensuring adequate communication of expectations of residents, including reading Handbook to residents if neededc. Functioning in partnership with Family Advocate staff to enhance the adjustment of children to the Center

  7. Maintains records and keeps statistical reports as required by The Salvation Army and other funders

  8. Performs such other duties as may be assigned by senior staff

  9. Relates in an appropriate manner to the Center’s administrative structure by:a. Conforming to Center policies and other directivesb. Demonstrating awareness as a staff person of representing The Salvation Army as an evangelical social service organization in the community at largec. Observing strict confidentiality regarding information relating to the Center’s clients and its administrative matters in communicating with other staff members and persons not connected with The Salvation Armyd. Demonstrating good judgement in bringing matters to the attention of administrations


Education: Position requires a Bachelor’s Degree in Social Work or closely related field

Background Checks: Position requires a background check to be completed; findings may disqualify an individual for this position

Experience: Experience working with victims of domestic violence, homeless individuals and/or individuals experiencing mental health issues requiredCertifications: CPR certification required to be obtained 6 months after hire date; Chauffeurs License required within 30 days of hire.

Skills/Abilities: Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel; ability to accept and communicate with clients of diverse cultural and socioeconomic groups.Supervisory Responsibility: This position provides supervision to the staff members of the Domestic Violence Unit and Intake advocates.

Job LocationsUS-IN-Indianapolis

Job ID2020-15318

of Openings1

CategorySocial Services

TypeRegular Full-Time