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Eli Lilly and Company IT Service Delivery Apprentice - R-13326 in Indianapolis, Indiana

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. Were looking for people who are determined to make life better for people around the world.Organization Overview:At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.The Lilly Professional Apprenticeship Program is a 12-month intensive fixed duration (FDE) professional development program during which the apprentice receives a combination of formal training, on-the-job learning, and mentoring in a key functional area to be equipped to compete for a Lilly position after successful completion of the apprenticeship.Responsibility Statement:Lilly is seeking anITService Delivery Apprentice who shares our passion for making life better for people around the world. This apprentice will be a member of theInformation and Digital Solutions(IDS)teamsupporting the Global Patient Safety organization.This teamhelps speed innovation to patients by ensuring drug safety that ultimately enables the right treatment to the right patient at the right time.In this role, you will leverage a technical foundation of IT skills todeliver a great level of service to our Global Patient Safety customers. This may include system testing, incident resolution,coding,configurationand development activities, and will set the foundation for asuccessfulcareer in IT.With coaching and feedback, Lilly will provide you the ability to further your growth as a professional within the organization.Key Responsibilities:Testing Ensure system testing methods are appropriate, coordinated, and comprehensive to decrease the probability of unexpected system issues and maximize business benefit.Deployment Contribute to the successful plan and execution of the deployment of the project or system changes, which includes support for training, business adoption, implementation, and stabilization activities.Maintain application uptime/performance and lead a service team in resolving critical incidents or problems.Ensure consistency and accuracy in the use of tools and processes supporting requirements management, code management, change management, validation, testing, and quality practices governing key work.Basic Qualifications:HS Diploma or Equivalent and 3 or more years of related or professional experience. Proven experience with Microsoft Office Products (Outlook, Word, Excel, PowerPoint)Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employmentpositionCompletion of Post Offer Exam or Completion of Work Simulation if applicable.Additional Skills/Preferences:At least 1 year of college and/or associate degree in a related field.Experience,knowledgeand desire to work inPharma / HealthcareExperience working inITProficient in or extensive experience with at least one coding languageAbility to work in a highly regulated environmentwhere audit-readiness is paramountExcellent interpersonal and networking skillsEffective written and verbal communication skillsAbility to work well in a team environmentStrong organizing/multi-tasking skills and attention to detailLearning agility and self-management skillsStrong research and analytical skillsEli Lilly and Company, Lilly USA

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