Defense Finance and Accounting Service IT Specialist (Customer Support) in Indianapolis, Indiana

Oversees the operations of large scale computer systems in a multiprocessing environment, processing Web and batch applications.Identifies, analyzes, diagnoses and resolves complex operational problems involving a variety of hardware/software malfunctions, operation systems and interrelationships between host computer systems and remote access teleprocessing terminals.Liaisons with external DoD and non-DoD customers for daily maintenance and troubleshooting of file transfers in the Defense Corporate Database/Defense Corporate Warehouse (DCD/DCW) system.Conducts file and database management by analyzing reports of space utilization for master files within the applications.Prepares and provides systems change requests (SCRs) to the programming staff for these problems when warranted.Applies information security/information assurance policies, principles, and practices in the delivery of customer support services.