Anthem, Inc. Learning Infrastructure Analyst in Indianapolis, Indiana
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Learning Infrastructure Analyst
Location: Any Anthem Location
Responsible for end-to-end client and learner experiences when technology is a key component of a learning solution. Primary duties may include, but are not limited to:
Partners with Learning & Development associates to gather and interpret client business requirements.
Consults on the best usage of technology, based on specific client business needs and practices, ensuring strategic adoption and effective use of learning technologies. Identifies, reviews, evaluates, and recommends new learning technologies to adopt.
Calculates the ROI of learning technologies to ensure clients and Learning & Development is getting value for investment.
Partners with clients on project charters, scope, goals, deliverables, required resources, budgets, and timing to ensure project success. Tracks and reports on project milestones.
Manages project scope by ensuring any changes to scope are documented and approved.
Determines if external consultants or contractors will be required to complete the project plan, and recruits and manages appropriate vendor resources. Administers and maintains knowledge management platforms and learning and performance systems.
Trains, coaches, and supports associates on learning technologies.
Researches and resolves issues with learning technologies and provides technical system support on behalf of users.
Tests new systems, functionality and leads implementation.
Ensures learning event readiness.
Seeks and supports new approaches, practices, and processes to improve the efficiency of training services offered and leads implementation.
Collaborates with learning leaders to recommend and develop departmental policies and procedures related to learning technologies.
Mentors lower level Learning Technology Consultants.
Participates in the development of statements of work for contract technology partnerships
Assists Vendor Manager with ensuring technology partnerships reach agreed upon Service Levels
Requires BA/BS in Education, Information Technology or related field; 5 or more years of project management experience, and experience as a Training/Learning Consultant, Instructional Designer, or eLearning Designer; or any combination of education and experience, which would provide an equivalent background.
CTT, CIT, or CPLP Certification preferred.
Experience with Agile preferred
Experience with Pega knowledge management tools; Assima; Gameffective; Oracle LMS highly desired
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