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TEKsystems Level 2 Tech - Desktop Support in Indianapolis, Indiana

Description:

• Bachelor's degree or equivalent combination of education and experience

• At least 5 years working experience in the IT field

• Solid Understanding of ITIL Frameworks

• Experience and knowledge with creating and abiding by Service Level Agreements (SLA)

• Knowledge of ITSM tools (ServiceNow, BMC, Cherwell, LabTech)

• Experience with enterprise Systems Management tools such as BMC Client Management. Landesk or Microsoft SCCM is a plus.

• Technical Certifications; A+, MCSE, MCTS, MCITP, HDI, ITIL is a plus

• Current hands on experience in handling Phone based support activities for 1000+ user base

• Office 365, Azure AD, M365

• Excellent client service skills in a demanding, deadline-driven environment

• Advanced knowledge of Microsoft operating systems, HP/Dell hardware and desktop & Enterprise based software

• Experience working with company applications, development policies, and procedures

• Experience working with company software and hardware products and related business issues that may impact overall business plans

Skills:

office 365, azure ad, servicenow, M365, Authentication, MFA, Customer Service, Windows 10, Hardware, Hardware/software, Support

Top Skills Details:

office 365,azure ad,servicenow,M365,Authentication,MFA

Additional Skills & Qualifications:

• Mortgage or Finance Background (nice to have)

• Dell Hardware Experience

• Amazon Workspace (virtual desktop)

• Microsoft Multi-Factor Authentication

• Strong O365, Office 2016, Microsoft Outlook, Skype, Microsoft Teams

• Supporting Zero Clients

• BitLocker Encryption

• Cisco VPN Anyconnect client

• RSA Authentication Manager

• Interactive Client (i3) (nice to have)

• Group Policy / Active Directory Understanding

• Polycom desktop/conference phones (e.g. VVX 400, IP Sound station IP 7000)

• Must be able travel between NJ Campus locations (10 minutes of each other)

• Application install experience with App development tools (e.g. Oracle, SQL Server, Monarch)

• Printer Management (building print queues, configuring multifunction printers (e.g. Xerox, Ricoh, Savin)

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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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