Salesforce.com, Inc Manager, Business Architecture - M&A in Indianapolis, Indiana
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Location: Indianapolis, IN
Local candidates preferred
The Business Process & Architecture team develops and implements effective global strategies and tools to enable our sales organization through delivery of valuable insights, productivity enhancements, and transparent collaboration. We are responsible for the internal sales experience of Salesforce as a platform and the foundation to our Corporate Infrastructure at Salesforce.com
We are seeking a talented professional with demonstrated experience in integrating enterprise businesses following an acquisition. This strategic role is critical in the functional integration of acquired sales teams, pipeline management and revenue flow. A successful candidate will possess a balance of Salesforce.com administrative proficiency and Business experience with a specialization in sales employee perspective. This role will report to the Sr. Director of Business Architecture and become part of a high-performing organization squarely focused on the success of sales via ongoing improvement and design of the Salesforce Platform Ux. Manager of M&A Business Architecture’s primary responsibility will be as a key partner to IT and the Sales M&A strategy team in determining effective solutions for active acquisition initiatives. You will also participate in the deployment of new features delivered by the platform as well as participate in continual governance of our internal Salesforce deployment.
Salesforce.com is a fast-paced, rapidly scaling business, we are looking for someone who will hit the ground running to efficiently guide integration efforts for newly acquired businesses, ensure integration future state design and new end-to-end processes for the combined teams meet the strategic goals of the integration, ensure rep productivity, and create a great user experience that scales for the combined sales team.
Collaborate with Business teams, Process SMEs and IT admins to review & complete written requirements/change requests; help identify solutions to business needs
Business thinking and highly strategic in order to define practical solutions that align with corporate strategy
Effectively manage priorities, deliverables, and timelines without the need for escalation
Drive systems-related project execution in direct partnership with IT (system administrators and development scrum teams); measure and document business results achieved through solution implementation
Advocate and drive adoption of “best practices” to ensure standardization of business architecture outputs across the sales organization
Ongoing Improvement: Analyze core sales objects and identify areas of improvement utilizing config level change
Play a major role in strategy execution helping to clarify, communicate, and organize strategic activities.
Assist strategists and business leaders in providing tools, techniques, and facilitation to enable better strategy implementation.
Innovation, Influence & Leadership:
An inquisitive mind, endless curiosity, passion for learning, and seeks new approaches to doing things
Committed to deeply understanding how end users perform their jobs
Innovations and best practices for delivering cloud solutions
Ability to translate vision and business issues into actionable road-map and solutions
Strong self-starter with the ability to build a network within Salesforce and your assigned customers
Effectively build, develop, and manage relationships with internal and customer senior executives, setting expectations on their role as stakeholders vested in success.
Proven effectiveness at leading and facilitating meetings and workshops
Demonstrated ability to communicate, present and influence credibly and effectively at all levels
Excellent situational awareness
Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience.
Strong teamwork and facilitation skills with the ability to:
Balance conversations within groups
Offer suggestions and improvements to process and work effectively with all personalities.
Ability to manage customer escalations (internally and externally) and negotiate resolution
Thrive in the unknown: creatively solve problems with limited input and resources in a fast-paced environment.
Flawlessly execute consulting management activities, with high attention to detail, organization and process.
Genuine passion, interest, willingness and ability to adjust to continuously changing priorities and needs
Capability as credible and effective advisor/coach
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Familiarity with implementing and supporting enterprise solutions (CRM, ERP, etc.)
Deep Salesforce product knowledge and demonstrate the ability to quickly learn
Knowledge of process automation, user experience and workflow.
Consultative approach, including the ability to translate customer needs into user stories and prototypes.
3+ years experience in Sales or Solutions Engineering, M&A Sales Integration or similar
3+ years enterprise level Salesforce admin/Meta-Data governance experience
Design thinking competent, Expert level problem solving and creative solutioning
A keen eye for user experience, mixed with an understanding and empathy for sales.
Salesforce Lightning platform feature/design proficiency
Motivated self-starter - can work independently
Engaging ability to drive and steer business conversations with multiple, diverse stakeholders
Team player, collaborative methods of engagement
Blend of administrative competency and business acumen
Strong communication and presentation skills
Understands and can build models when necessary but not fully dependent upon them for solutioning.
Storyteller, Can deliver detailed explanations in language that connects with stakeholders
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