FREEMAN Manager - Digital Services in Indianapolis, Indiana
We are a global company of thinkers, designers, and doers. Freeman partners with our clients to build a connection with their customers by creating brand experiences that are seamless, innovative, and immersive. From strategy, creative, and digital to logistics and event technology, our teams place the client at the center, helping them connect to people in meaningful and personal ways. What makes us unique is our collaborative culture, intuitive knowledge, global perspective, and personalized approach developed from our 90-year legacy as an industry leader. Freeman connects people to a universe of opportunities that create a spark, build understanding, and inspire action.
The Manager – Digital Technology leads a team of software implementation specialists responsible for the planning and technology implementation of assigned software solutions for events. This role directs the daily operation of the team by implementing and ensuring compliance with Freeman operational policies and procedures. This position requires very strong people leadership, communication, project management, and technical skills.
Essential Duties & Responsibilities
Directly supervise full-time, part-time, and contingent technical specialists to include management of: Scheduling, Payroll, Performance Appraisals, Safety Policies, Expense Reports, Customer Service and Operational Polices
Act as a liaison between Sales and Operations in communicating information and providing technical expertise
Assist Sales in preparing bids and specifying proper software and labor
Promotes motivation, communication, teamwork and positive attitude between all personnel and customers
Develops plans for efficient use of materials, equipment, and labor
Modifies operating procedures and capacity planning programs to maintain and enhance the profitable usage of resources
Assists Department Heads as needed during very heavy activity
Assists the Director – Digital Technology with planning for the following: training, cost reductions, assembling budget, replacing personnel, changing vendors, etc.
Works with Human Resources in preparing and updating job descriptions for all positions within the departments supervised
Keep abreast of industry technology
Enforce company guidelines for technical training and documentation
Oversees development of processes and technologies to support system integrations and data analytics
Ensures technology processes align with corporate information security policies and procedures
Manage vendor relationships to deliver project and operational support objectives
Education & Experience
Bachelor’s degree preferred, High School Diploma or equivalent with relevant work experience required
Project Management Professional (PMP) Certification preferred
Minimum 7 years of related experience within IT or Software implementation
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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