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International Medical Group Medical Claims Trainer in Indianapolis, Indiana

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.


  • Location: Indianapolis, IN


Conducts focused educational/training needs assessments within claims department; designs, develops, delivers, and evaluates a range of responsive educational curricula and training programs within defined fields of expertise. Handles systems, general claims processing, certificate training for all new hires. Aids within the departments when mentoring or additional training needs are identified.


  • Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field.

  • Develops training curricula and/or recommends or utilizes vendor programs that meet instructional goals and objectives.

  • Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.

  • Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.

  • Coordinates or performs administrative functions necessary to deliver and document training programs.

  • Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.

  • Assists in analyzing and assessing training and development needs for individuals, communities, and/or university departments.

  • May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may recruit, select, and train instructors.

  • May lead, guide, and train staff/student employees, interns, and/or volunteers performing related work; may participate in the recruitment of volunteers, as appropriate to the area of operation.

  • Performs miscellaneous job-related duties as assigned.


  • High school diploma

  • Minimum (3) years in a medical claim setting

  • Knowledge of ICD-9 and ICD-10

  • Ability to read and interpret insurance policy/certificate wording

  • Computer skills and proficiency in operating common office equipment

  • Consultation and collaborate with individuals and departments on complex training issues

  • Assess the training needs and objectives, and designing and developing responsive programs and initiatives


  • Knowledge of medical terminology

  • Ability to determine training objectives.

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse company.

  • Skill in preparing instructional aids and plans.

  • Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.


  • Comprehensive benefits package including Medical/RX/Dental/Vision insurance

  • 401k Plan with company match

  • Free employee parking

  • On site fitness center

  • Casual dress environment

  • Tuition reimbursement plan