Indiana Stem Jobs

Mobile Indiana Career Connect Logo

Job Information, Inc Principal Customer Success Architect in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. gets our technology in the hands of nonprofits and education institutions so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We’re here to help; visit us at

Salesforce Professional Services is looking for a Principal Customer Success Architect. If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers. The Principal Customer Success Architect plays a critical role in helping our Education and Nonprofit customers to accelerate their use of Salesforce technology by advising on industry best practices, driving customer visioning and alignment, and architecting solutions for short and long-term customer success on the Salesforce platform.


  • Become a highly certified and recognized Salesforce platform expert.

  • Be a trusted advisor engaging with C-Level executives to define their organization’s IT roadmap, to align their business vision and to define the proposed Architecture Blueprint.

  • Provide guidance on building industry solutions on the Salesforce platform for Nonprofit and Education customers.

  • Guide customers to innovate and accelerate their growth by leveraging the right mix of tools and features provided by the Salesforce platform and AppExchange solutions.

  • Provide customer guidance to design a scalable architecture while advising customers to develop a corresponding integration and data migration strategy to support large volumes of data.

  • Provide architecture oversight, governance and ensure adherence to industry best practices.

  • Proven ability to design and optimize business processes and to integrate business processes across disparate systems.

Experience/Skills Required:

  • 7+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions including Salesforce and other platforms.

  • Experience with key areas of Enterprise Architecture, including but not limited to, integration technologies, large data volumes, single sign-on (SSO), and master data management (MDM).

  • Experience guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.

  • Polished and effective communicator with the ability to evangelize best practices at various levels within a customer organization.

  • Strong executive presentation skills to influence organizational alignment and adoption.

  • Skilled at analyzing and mapping complex business processes, while identifying opportunities for business process re-engineering. Experienced in developing business process improvement initiatives.

  • Customer success-oriented with a relentless focus on making our customers successful.

  • Team player with an ability to align a team, drive collaboration, and work cross-functionally.

  • Ability to travel up to 20-30%.

Experience/Skills Desired:

  • Master's degree in Computer Science, Software Engineering, Business, or in a related field.

  • Salesforce Certified (Admin, Advanced Admin, Sales Consultant, Service Consultant, Education Cloud Consultant, Nonprofit Cloud Consultant)

  • Any other enterprise architecture certification (E.g. TOGAF)

For Colorado-based roles: Minimum annual salary of $121,000 You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.