Indiana Stem Jobs

Mobile Indiana Career Connect Logo

Job Information

Salesforce.com, Inc Principal Success Guide - Commerce Cloud in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Job Details

The role of the Success Guide is crucial in helping to grow value and improve adoption for B2C Commerce Cloud. The Success Guide will engage with customers across all account segments, delivering success engagements to Commerce Cloud Premier customers. Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.

The ideal Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams. The successful candidate will use their 4+ years experience working on ecommerce platforms to drive best practice adoption and enablement of Commerce Cloud.

Responsibilities

  • Deliver 1:1 & 1:Many Success Programs

  • Drive “best practice” adoption and enablement of the Commerce Cloud ecommerce platform (and others Commerce Cloud products) through client lifecycle.

  • Establish a position as a domain and platform expert through delivery of Engagements and other ad-hoc requests to support clients and their site goals.

  • Lead strategic and best practice discussions on site maintenance and execution.

  • Drive Guided Success Engagements

  • Working with the Customer Success teams, provide input and contribute field feedback for new content and Engagements across Salesforce Commerce Cloud suite of products.

  • Translate strategic ideas and programs into clearly defined action steps specific to the clients’ custom solution.

  • Deliver on site enablement to clients whose site implementation may range from basic to complex and customized.

  • Support Customer Success, Marketing, Client Services, Engineering and Sales team as a subject matter expert in end-to-end solution functionality, design and operation.

  • Work throughout the Salesforce organization as an advocate for continuous innovation as a result of direct client experiences.

  • Drive and maintain the highest level of client satisfaction possible.

  • Project strong presence with internal and external clients and influence their behavior.

Preferred Qualifications & Skills

  • 4+ yr Commerce Cloud Experience (B2C)

  • BA/BS

  • Ability to prioritize, multitask, and perform effectively and independently in a highly dynamic work environment

  • A high tolerance for ambiguity as well as flexibility and adaptability

  • Basic knowledge of business processes (Commerce, Marketing, Service)

  • Proficient knowledge of the B2C Salesforce Commerce Cloud product and platform features, capabilities, and best use

  • Good knowledge of Day to day ecommerce site management practices and tasks (site search optimization, merchandising & promotions management, A/B/N testing, analytics & reporting, content management, online marketing)

  • Basic experience with the implementation of new technology in stores (POS, CRM, “order in store”, “buy online pickup in store”)

  • Excellent verbal and written communication and interpersonal skills

  • Diplomacy and professionalism when engaging with customers and navigating complex politics within their organizations

Leadership Qualities

  • COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

  • EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

  • LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

  • PASSION: Passionate about Customer Success and is a great listener

  • TEAM: A team player that everyone enjoys working with and has a generous heart

  • TRUST: Ability to earn the trust of the customer and lives the company’s core values

LI-Y

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

DirectEmployers