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Humana Product Manager - Whole Person Health in Indianapolis, Indiana

Description

At Author by Humana, we are on a mission to improve health outcomes for our seniors and helping them to lead their best lives. Author's Product & Experience team drives the strategy and vision for our member and associate facing digital and digitally enabled experiences using deep empathy for our members and customers, design thinking, lean startup, and agile product development methodologies.

Responsibilities

As a Product Manager for Whole Person Health here at Author, you will be responsible for contributing to and executing on the product roadmap enabling Author's incredible Health Team to provide truly differentiated whole person health journeys for our Members. This role will work across roles and stakeholders as well as technologies and platforms throughout Author to gather and validate needs that lead to well defined prioritized features that enable the relational member and associate facing experiences that Author is known for. The ideal candidate has experience in healthcare as well as product design and delivery in an Agile environment. If you are looking for a fast-paced environment with a startup atmosphere and culture then this is the team and organization for you.

This position will be located in either our Louisville, KY or Boston, MA locations however Work-At-Home will also be considered.

Key Responsibilities

  • Active contributor to the member and associate experiences product vision, strategy, and execution.

  • Drive and own product and feature related decisions, incorporating feedback from business owners, technology team members, and other key stakeholders.

  • gather requirements and feedback from multiple stakeholders and translate them into features that align to the product vision and roadmap(s).

  • Help to evangelize and create buy-in for the product roadmap with key internal and external partners.

  • Create detailed requirements with clear acceptance criteria and supporting user stories feeding into our Scaled Agile Framework Delivery process.

Required Qualifications

  • Bachelor's degree in Computer Science or similar discipline.

  • 2-5 years of professional experience with 1+ year of consumer-facing software produce management experience.

  • Experience and Knowledge of Agile product development and delivery processes and supporting tools such as Aha!, Jira, Trello, Confluence, Miro, and Monday.

  • 1+ years in a healthcare setting.

Preferred Qualifications

  • 2 or more years of Experience in a healthcare setting and ideally working with senior and/or Medicare Advantage Plans

  • Experience Developing Omnichannel experiences.

  • Experience with contact center and CRM Platforms and Environments

  • Deep knowledge of Design Thinking and having Practical Experience working with customers using contemporary Hypothesis Validation and Testing techniques.

  • Deep Technology Curiosity and Desire to stay on the bleeding edge of relevant overall and industry specific innovations.

Scheduled Weekly Hours

40

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